XN0L Laptop Keyboard Issue

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1. May 2012 at 11:11 #7297
IAmWyse
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Hi,
I work for an organisation who use a vast array of Wyse products. Just recently i have found that when going into Desktop Xen (Citrix) on an XN0L laptop the keyboard goes all “squiffy” if i press the caps lock i get caps lock, if I press the up arrow i get caps, if i press the down arrow i get lowercase (these are where caps and shift would be on a standard keyboard) however, even when i get lower case letters, if i press “.” i get “>” as if shift were being pressed.

what is causing this and how can i fix it? if i need to reflash does anyone have a copy of the firmware, as ours are all ftp firmware update format, not USB imager format

many thanks in anticipation for any help.

Kieren
2. May 2012 at 6:17 #22201
ConfGen
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This only happens in the session?
Maybe NumLuck is enabled?

CG
2. May 2012 at 8:13 #22203
IAmWyse
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Thanks ConfGen will give this a try – i did try the tapping G factory reset trick but not sure if that works on the X50L so will check if numlock is on.

thanks again for your reply.

Edit: have tried this but no luck. It only happens if I use the up or down (shift/Caps Lock) keys. The letters change upper and lower case fine but symbols do not revert.
2. May 2012 at 15:28 #22209
ConfGen
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Wrong KB layout used?

CG
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Jim Lathan

Greetings! My name is Jim Lathan, and I am a nerd, Diginerd is what my friends know me as. I have been with Dell about 20 years serving in many roles; mostly Systems Engineer. My history with Wyse starts years before the Dell acquisition. Before the purchase of Wyse, I and a hand full of system engineers guided dell to desktop virtualization leading to Dell developing its first Thin Client. Having kickstarted the VDI strategy I moved to the Client Product Group where I co-launched Dells VDI-in-a-box and participated in the vetting of the thin client industry which led to Dell purchasing Wyse. Once the acquisition was completed, I moved back into a systems engineer role to help educate and promote the new Dell / Wyse solutions. Years later, I have been active in providing feedback and new product evaluations for Wyse and other VDI related solutions. I am also continuing to educate myself and build experiences with Citrix, VMware, Microsoft, and cloud-based solutions. So, what makes me a Diginerd? My other technical passions is Raspberry Pi’s, 3D printers, laser cutters, Ham radio, and I love to learn about technologies big and small, old and new. My hobbies include renovating Commodore 64s, old school electronics and learning Linux. I also enjoy camping and being with my family. I want to finish by thanking Thomas for a tremendous job of building Techincalhelp. I pledge to you all that I will give it my all and do my best to fill his shoes.