Xenith and Polycom CX600 IP Phone

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20. December 2011 at 18:49 #7023
WyseDragon
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I have a strange issue. We use the Polycom CX600 IP phones with our Xenith units, and XenDesktop.

I found information on how to configure the CX600s to the Xenith via a USB cable, and when a user is logged in, everything works fine.

But if there is no user logged into the terminal, or the terminal is shut down, the CX600 goes into a “Computer Audio” mode, and the phone can’t be used.

Has anyone seen this? Does anyone have any ideas?

If I disconnect the USB and reconnect it while the Xenith is off, the Computer Audio connection doesn’t come back. At least not until I power the terminal on again.
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Jim Lathan

Greetings! My name is Jim Lathan, and I am a nerd, Diginerd is what my friends know me as. I have been with Dell about 20 years serving in many roles; mostly Systems Engineer. My history with Wyse starts years before the Dell acquisition. Before the purchase of Wyse, I and a hand full of system engineers guided dell to desktop virtualization leading to Dell developing its first Thin Client. Having kickstarted the VDI strategy I moved to the Client Product Group where I co-launched Dells VDI-in-a-box and participated in the vetting of the thin client industry which led to Dell purchasing Wyse. Once the acquisition was completed, I moved back into a systems engineer role to help educate and promote the new Dell / Wyse solutions. Years later, I have been active in providing feedback and new product evaluations for Wyse and other VDI related solutions. I am also continuing to educate myself and build experiences with Citrix, VMware, Microsoft, and cloud-based solutions. So, what makes me a Diginerd? My other technical passions is Raspberry Pi’s, 3D printers, laser cutters, Ham radio, and I love to learn about technologies big and small, old and new. My hobbies include renovating Commodore 64s, old school electronics and learning Linux. I also enjoy camping and being with my family. I want to finish by thanking Thomas for a tremendous job of building Techincalhelp. I pledge to you all that I will give it my all and do my best to fill his shoes.