Xenith 1.7 disconnects desktop session when being launched

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  • #6865
    Avatarb00tyman
    Member
    • Total Post: 6
    • Newbie

    Hi,

    I have a Xenith running 1.7 beta code that i got from a rep, having issues though connecting to my Xendesktop environment.
    I am manually entering in the broker url on the GUI of the device, pnliteserver=url
    When i logon, it authenticates successfully and I can see my desktops assigned but when i go to launch, the session connects and when its about to fully opens, it gets disconnected right away, happens with all 3 desktops.
    I tested this all internally on the network, there is no certificates or anything require that i know of and nothing peculiar about how its setup as well, well i dont know for sure but i tested with an apply Iphone and ipad and they connect and launch the desktops just fine.

    I am not able to do any troubleshooting as i dont have access to the DDC server or an FTP server to configure network captures etc.

    But does anyone have ideas on what it could be, a hunch so that i can start looking that way. is it a license issue or is it a setting on DDC that disables thin clients being connected to the desktops??

    pls help!

    #21144
    ConfGenConfGen
    Keymaster
    • Total Post: 10966
    • Jedi Master
    • ★★★★★★★

    Please do a factory reset of the Xenith unit and try again.

    CG

    #21146
    Avatarb00tyman
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    • Total Post: 6
    • Newbie

    Hi Confgen,

    Thanks, can i please ask what you might think is the issue here in your experience?
    is it a license issue?
    Factory reset is going to reset the licenses on the device?
    Ive been told that with the newer codes, you dont require to use fixlicense=clean messages anymore although i couldnt test because i dont have a ftp server setup in the network.

    #21148
    ConfGenConfGen
    Keymaster
    • Total Post: 10966
    • Jedi Master
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    Everything you sid is correct.
    Did it fix it for you?

    CG

    #21168
    Avatarb00tyman
    Member
    • Total Post: 6
    • Newbie

    Hi Confgen,

    As mentioned, i dont have an FTP server setup in order to test the fixlicense command.

    In your opinion, is this a tscal license issue with the imediate disconnection when launching the virtual desktop?

    thnx

    #21173
    ConfGenConfGen
    Keymaster
    • Total Post: 10966
    • Jedi Master
    • ★★★★★★★

    Yes, I guess so.
    Did you do a factory reset already? This can be done from the client itself in the shutdown dialog.

    CG

    #21244
    Avatarb00tyman
    Member
    • Total Post: 6
    • Newbie

    hi,

    Factory reset did not fix the issue.
    As we have found, we were using the full URL of the web interface or pnagent server with the pnliteserver= command and this was causing the issue.
    When we changed it to the IP address of the DDC host, we were able to connect just fine.
    Strange!

    DNS is setup properly but you should be able to just connect using the WI url or pnagent url, it works with Xenapp using the pnagent service with the pnliteserver= command.

    Any ideas?

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