Wyse ThinOS (9.1.1131) – RSA SecureID Not Working

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  • #55138
    Avatarmtnbikeninja
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    • Regular Joe
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    I’ve upgraded ThinOS 8.6 to 9.1.1131 to validate that Azure MFA works with VMware Horizon, it does.  However, when I try to connect to my Prod broker that still utilizes RSA auth method, it’s not accepting my RSA ID and Token.

    Does anyone know what I’m missing?  Does ThinOS 9.1.1131 support RSA still?

    #57650
    Avatarmoose09876
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    • Regular Joe
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    We have a horizon environment with RSA and I’m able to log in on 9.1.1131. I do have a ticket open with Dell support about the vmware broker not prompting for next token code. It just grays out the username. Are you able to see if your in next token code or if the token is locked out? That happened to me when testing.

    Mike

    • This reply was modified 3 months, 3 weeks ago by Avatarmoose09876.
    #57680
    Avatarmtnbikeninja
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    • Regular Joe
    • ★★

    Thanks for the reply!  I also have an SR open with Dell to look at my logs.  I doubt my token is locked since I can get in successfully using a laptop.

    Just curious, what version is your UAG appliance?  We are at v3.2.1 which is making me wonder if we need to upgrade, maybe?  Also, did you upgrade from ThinOS 8.6 to 9.1 or is it a new build?

    #59927
    Avatarheymidori
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    • Total Post: 1
    • Newbie

    We’re in the same boat. We use Azure for MFA, and the Authenticator App works, but when using text code, the broker does not prompt for the code. It just sits there trying to login and never completes.

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