Wyse Simple Imager – How??

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  • #492
    AvatarMattS
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    Alright, I’m at my wit’s end.

    I’ve tried five separate guides for imaging a Wyse V30L and I cannot get a new image to load. I end up with an error whenever it tries to access a file on my ftp. It repeats the error three times and it says something like “CANNOT ACCESS RETRY.” After that it moves on to the next file it needs and repeats the same error until it gets to the end and reboots itself.

    Here are the details of the situation.

    I set up my Ethernet IP address to 10.1.1.12
    I have to leave my wireless connected with the default IP.

    I’m using vDHCP for my DHCP server. DHCP turbo would not work. vDHCP works just fine.

    I’m trying to upgrade the firmware to version 563.8

    I’ve tried many different configurations but nothing would happen until I set my FTP, Simple Imager, and Rapport (terminal side) ports to 69.

    The FTP was set up to allow anonymous users, ONLY anonymous users, and user with the name anonymous and the password anon. None of these configurations have worked. I setup the logins from the terminal upgrade menu to match up with the login method I was trying.

    I can’t think of what other information is necessary but I’m sure I’ve left out something important.

    Please let me know if you can help.

    #9790
    Avatarthinkthin
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    • Jacked into The Matrix
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    Hi Matt,

    There are a few ways of imaging a V30L or any CE device, lets look at those…

    Manual FTP
    If the unit works this is the simplest way. Basically download the firmware from wyse.com and get the Params.ini and XXXX.Bin file and put it on a ftp server. Now I like to do a factory reset on the terminal first and then go to the control panel and from the upgrade applet put in the IP address of the ftp server and a username/password to access it. And that’s it!

    WSI
    WSI uses PXE which is a pre OS load way to image – that is is does not matter what is entered on the terminal as it load firmware before the OS runs.

    You have had many issues it appears and when you say DHCP Turbo does not work and you changed the ports I would stop there.

    Maybe build a clean XP Pro VM and install WSI fresh, make sure no firewalls are active and try it again. I have found the recent version (1.2)of WSI simpler to install than the original.

    Post back on where you get stuck on the clean install before you change anything,

    Cheers,
    -TT

    #9791
    Avatarthinkthin
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    #9792
    AvatarMattS
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    Ok…yesterday I did a clean install of IIS and reset the terminal to factory defaults.

    After that I had a little more luck. At least SOMETHING was happening. However it still didn’t work using WSI. I typed down everything popping up on the screen and here is what it said.

    Auto-select:
    Rapport pxe

    Boot server ip: 10.1.1.12

    WISard 4.4.042 Wyse PXE Agent [796] © 2004-2005 Wyse Technology (atf)
    Contacting Server [4001](02)
    StandAlone Mode (TFTP)
    My IP 10.1.1.14, Server IP 10.1.1.12, GW IP 192.168.1.1
    Server Found [4001](01)
    Uploading root.i2u [4002](02)
    Upload Successful [4002](01)
    Searching for: ((Directive)
    Searching for: (~if)
    Searching for: (stream/rep/xl.msg)
    Searching for: (~.i2c)->(~RTIbase>Tools/sa/alone/64604997.i)->(~ftp//anonymous:xxx@10.1.1.12/Rapport/Tools/sa/alone/64604998.i2c)
    Evaluating:
    ‘ftp//anonymous:xxx@10.1.1.12/Rapport/Tools/sa/alone/64604998.i2c’ to ‘stam/rep/xl.msg

    When it would get to that point it would freeze for about 10 minutes and then display a lot of messages really quickly and then reboot.

    So then I tried the manual FTP upgrade and that doesn’t work. I don’t know the syntax for listing the directory but the location on my hard drive is c:inetpubftprootUpgrade. I put in /inetpub/ftproot/Upgrade for the directory part.

    The only way I could get the bar to move was to keep the DHCP server running (btw, I still can’t get DHCP turbo to work). It gets to the end and then it just says that it can’t connect and asks me to retry or cancel.

    Need any more info? I’ve been working on this all week…I’m pretty sure I’ve tried everything logically possible. There is probably just one setting that I need to change to get it to work…but I have no idea what that setting is.

    Thanks for any and all of your help!

    #9794
    ConfGenConfGen
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    Hi,

    no clue why WSI is not working for you, but if you wnat to use FTP upgrade just type the folder beneath ftproot as a target folder.
    eg c:inetpubftprootUpgrade is where the params.ini and xxxx.bin file are stored. In the Update dialog on the CE system just enter the IP of your FTP server and upgrade as a folder.

    Regards
    Mr. ConfGen

    #9796
    AvatarMattS
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    @ConfGen wrote:

    Hi,

    no clue why WSI is not working for you, but if you wnat to use FTP upgrade just type the folder beneath ftproot as a target folder.
    eg c:inetpubftprootUpgrade is where the params.ini and xxxx.bin file are stored. In the Update dialog on the CE system just enter the IP of your FTP server and upgrade as a folder.

    Regards
    Mr. ConfGen

    Thanks for trying but it still won’t work. It says “waiting for connection” and the bar goes all the way to the end and asks if I want to retry the connection or cancel.

    I think the problem is with my FTP. I don’t have a firewall on or anything like that. I’ll take some screenshots of my FTP settings.

    #9797
    ConfGenConfGen
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    what FTP server are you using? Can you connect to your FTP server using anonymous from a different machine?

    #9798
    AvatarMattS
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    @ConfGen wrote:

    what FTP server are you using? Can you connect to your FTP server using anonymous from a different machine?

    I’m using the default FTP server. Here are the current settings…they’ve been changed a ton over the past couple of days. I’ve tried many different configurations but this is the one I’m using now…

    #9801
    ConfGenConfGen
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    change the Local Path to just c:inetpubftproot

    #9802
    AvatarMattS
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    I tried that and still no luck. I’ve spent four work days on this trying everything I can think of for nine hours straight every day.

    I’m just about to tell my company to scrap the V30L. It’s been nothing but crap for us.

    #9803
    ConfGenConfGen
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    but if you change the path as recommended and then copy the firmware.bin and params.ini file in the upgrade folder, you can use the upgrade folder in the Update dialog on the CE system.
    This has to work for sure. I did it a hundred times at least.

    Try this and do 2 things during the test
    – take a network trace using MS netmon
    – check the FTP logs afterwards

    #9804
    AvatarMattS
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    • Regular Joe
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    @ConfGen wrote:

    but if you change the path as recommended and then copy the firmware.bin and params.ini file in the upgrade folder, you can use the upgrade folder in the Update dialog on the CE system.
    This has to work for sure. I did it a hundred times at least.

    Try this and do 2 things during the test
    – take a network trace using MS netmon
    – check the FTP logs afterwards

    Tried it and it still doesn’t work…I’m using a cross over cable so there is no trace required. The connection exists it just doesn’t do anything.

    There is nothing in the FTP log. I have no problem accessing my FTP through the network with PCs.

    Is it really so hard to allow USB imaging on CE devices? The only reason I’m trying to upgrade the firmware is because all the v30Ls we have are performing like total crap compared to the 3150s. I can’t even troubleshoot the problem (crappy performance) because another problem came up that can’t be solved (won’t image).

    Screw the V30L…I’d rather stick with the 3150.

    #9806
    Avatarthinkthin
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    • Jacked into The Matrix
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    Hey Matt,

    Sounds like you are having a tough time on this – seriously upgrading CE via ftp is really straight forward (I would say easier than USB even!) The only disadvantage is it needs a fully functional unit.

    After the time you have spent I think there is an issue with your unit – defiantly contact your how ever you purchased it off. The V30L ain’t that bad I think you just got a dud.

    Sorry you did not nail this but there is only so much you can do in a forum. Enjoy the weekend and pick it up next week,

    Cheers,
    -TT

    🙂

    #9808
    AvatarMattS
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    Well after I got fed up yesterday I decided to take a different approach.

    I’m going to use Wyse Device Manager to attempt this. I was able to get a response out of the terminal when I did a manual upgrade with WDM. It couldn’t find params.ini but at least it was looking.

    Could someone point me in the direction of a WDM guide?

    Again…thanks for all the help.

    #9809
    ConfGenConfGen
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    check the following things:
    – Rootpath of your FTP server
    – log in via CMD promt : ftp localhost .Use user: rapport and password: r@p8p0r+ In which folder are you now?
    – where is the firmware.bin and params.ini file?
    – again, do a network trace. This will help finding out which folder or file the V30 tries to access.

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