WYSE S10 and Local USB Zebra Problem

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  • #1577
    Avatarhatrick
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    • Regular Joe
    • ★★

    Hi Guys,

    I have the WYSE S10 with the 6.2.0_08 Firmware and am having an issue with a locally attached USB Zebra TLP 2844-Z.

    The WYSE sees the devices on on Port 4 as a ‘Bi-Direction’ Device but it does not appear as an autocreated local printer in my published desktop.

    Thinking it may have been a problem with my terminal, I tried another printer (HP CP4005) and that mapped fine. So I thought it was a problem with the printer, I connected to my Laptop, fired up a published desktop and it mapped fine and I can print.

    So there seems to be a problem with the WYSE S10, am I correct in thinking that and if so what can I do to get the printer working with my S10?

    Hope you can help.

    Manish

    #14337
    Avatarbcgjay
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    • Regular Joe
    • ★★

    Does the “Printer Identification” on the Wyse terminal match the driver name on the server exactly? If they are not the same, the printer will not auto-create during logon. Check the Windows event logs on the server for events related to the printer auto-creation.

    #14353
    Avatarhatrick
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    • Total Post: 28
    • Regular Joe
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    Hi,

    There are no event logs being registered. That is the first place I looked and cannot see any Metaframe event log errors for this Zebra – The autocreation is working fine for other printers?

    #14355
    ConfGenConfGen
    Keymaster
    • Total Post: 11007
    • Jedi Master
    • ★★★★★★★

    What about the Printer Identification field bcgjay asked for? Does it match? Do not rely on your printer reporting the correct values to these fields.

    CG

    #14356
    Avatarhatrick
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    • Regular Joe
    • ★★

    Hi Guys,

    In terms of the Printer Identification Field on the WYSE terminal, how can I check that? I have checked the Event Log on the WYSE and can only see ‘bi-direction’ being found as a USB Device.

    On the Citrix Server there are no event logs in regards to Metaframe Printer Events (something that I would initially look for when configuring client printing) as I would use that to configure Printer Driver Mappings.

    Thanks.

    Manish

    #14357
    ConfGenConfGen
    Keymaster
    • Total Post: 11007
    • Jedi Master
    • ★★★★★★★

    Go to Start-System Setup-Printer on the WTOS device.

    CG

    #14368
    Avatarhatrick
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    • Total Post: 28
    • Regular Joe
    • ★★

    @ConfGen wrote:

    Go to Start-System Setup-Printer on the WTOS device.

    CG

    Hi,

    I have checked the ‘Printer Setup’ fields and there are no details in there.

    Manish

    #14370
    ConfGenConfGen
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    • Jedi Master
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    OK, then add it manually. The most important one is the PrinterIdentification. This one has to be equal to the Windows driver name in the session.

    CG

    #14372
    Avatarhatrick
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    • Regular Joe
    • ★★

    @ConfGen wrote:

    OK, then add it manually. The most important one is the PrinterIdentification. This one has to be equal to the Windows driver name in the session.

    CG

    Hi ConGen,

    This is going to be a silly question but how would I add this in as the printer is a USB one and I only have options for Ports (none of which apply), LPD’s or SMB’s?

    Thanks in advance.

    Manish

    #14379
    ConfGenConfGen
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    • Jedi Master
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    If you attached the printer via USB you should get new port. Normally it is the next LPT port. So, if you have one physical LPT port in the unit then it will be LPT2.

    CG

    #14382
    Avatarhatrick
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    • Regular Joe
    • ★★

    Hi ConfGen,

    Thanks for being patient with me.

    The WYSE S10 does not have any physical LPT ports on the device, am I safe to assume the the printer is going to use LPT1 or LPT2?

    Manish

    #14383
    ConfGenConfGen
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    • Jedi Master
    • ★★★★★★★

    … the next free …
    if there is none, then LPT1 is the next free 😉

    CG

    #14384
    Avatarhatrick
    Member
    • Total Post: 28
    • Regular Joe
    • ★★

    Hi ConfGen,

    Thanks, that has sorted the mapping and I can now successfully see the printer on my Citrix Boxes.

    Once final question, is there any way to stop the printer being the default printer every time users logon?

    I configure the terminals using a WNOS.ini file and I do not want to leave the terminal config open for users to make changes, and I think that if I had the Printer syntax to my WNOS.ini it will be mapped for all users and be there default printer. I have tested changing default printer to somethign else but when I log back in the Zebra is the default.

    Any help you can provide will be great.

    #14386
    ConfGenConfGen
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    • Jedi Master
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    You can add this parameter but as it is not very flexible it may not be of much help:
    DefaultPrinter=LPT1 (of course each other value like LPT2, LPD1-4, SMB1-4 or COM1-2 will work)

    CG

    #14421
    Avatarhatrick
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    • Regular Joe
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    Hi ConfGen,

    That worked thanks!

    Do you know if there is a way that I can keep the config locked down but only allow access to Printer Settings?

    Thanks in advance.

    Manish

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