I am working on a project to migrate users in a contact centre from physical, desktop phones to a softphone application.
Are you able to advise which type of headset would be more optimal in this use case: USB or audio jack headset? Which solution is more commonly used with Citrix and Wyse clients?
I am asking as I am not sure about all possible implications of using eighter type of headset.
I suppose USB based headset would allow being independent of the build-in D/A converter (better quality?) in Wyse clients but from what see, USB headsets are generally more common at the moment, is that correct?