Wyse 3040 – Randomly Muting Audio

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  • #82545
    Avatarross_mcc
    Participant
    • Total Post: 8
    • Newbie

    Hi Everyone,

    I am having a very strange issue with Wyse Thin OS – It seems to be randomly muting the audio devices (Jabra Speak 410, Speak 510 and Plantronics USB Headsets). I can’t see any pattern to it but all users on 200+ thin clients are reporting it happening several times a day. After a reboot, the device is unmuted. I have also seen it happen when I am working and the mute light will randomly turn on for my Jabra Speak. These devices are listed as supported and I have seen it happen on several versions of ThinOS.

    Has anyone experienced this or have any idea what I am doing wrong?

    I have added some audio settings to disable mute to my WMS config but it hasn’t made a difference.

    ThinOS versions that have this issue are 8.6_206, 8.6_412, 8.6_511 and 8.6_606. I have included my config below. Any help is greatly appreciated.

    ******

    DefaultUser=”” DefaultDomain=**Domain**

    TimeZone=”GMT” ManualOverride=Yes TimeZoneName=”GMT” daylight=No

    Signon=Yes SaveLastDomainUser=yes LastUserName=Yes

    TimeServer=**IP** DateFormat=dd/mm/yyyy TimeFormat=”24-hour format”

    DisableDomain=Yes

    EnableGKey=No

    PlatformConfig=All EncryptFS=Yes

    WDMService=No QuickMode=Yes

    ThinPrintEnable=No

    MaxVNCD=No

    FastDisconnect=No

    AddCert=remote.**domain**.co.uk.pfx password=**Password**

    AdminMode=Yes Username=**username** Password=**PW ShowAdmin=Yes

    Privilege=none EnableTrace=No LockDown=No ShowDisplaySettings=No EnableKeyboardMouseSettings=No DisableChangeDateTime=No

    SignOn=Yes ExpireTime=0 RequireSmartCard=No SCRemovalBehavior=0 IconGroupStyle=Default DisableGuest=Yes

    MaxVNCD=1 VNCD_8bits=No VNCD_Zlib=No

    VNCPrompt=no reject=10 ViewOnly=No ActiveVisible=No

    VncPassword=**PW

    SecurityPolicy=warning SecuredNetworkProtocol=No TLSMinVersion=1 TLSMaxVersion=3 DNSFileServerDiscover=Yes TLSCheckCN=Yes

    DeskColor=#a80011

    AutoSignoff=2 Shutdown=no Reboot=no

    ShutdownCounter=0

    desktop=”Wallpaper.jpg” layout=Stretch

    FormURL=”Wyse Logon.jpg”

    SysMode=VDI Toolbardisablemouse=yes Toolbardelay=0 toolbarautoquit=Yes Toolbar_no_conmgr=Yes Toolbardisablehotkey=Yes ToolbarEnableOneSession=No toolbarstay=1 toolbarclick=No ToolBarAutoQuit=Yes EnableLogonMainMenu=No

    CustomInfo=yes location=”**Location***” contact=**email custom1=”” custom2=”” custom3=””

    AutoLoad=1 VerifySignature=yes

    ConnectionBroker=MICROSOFT \

    host=https:*FQDN AutoConnectList=””

    SessionConfig=all \

    unmapprinters=no unmapserials=no smartcards=no disablesound=no mapdisks=yes disksreadonly=no unmapusb=no VUSB_DISKS=yes VUSB_AUDIO=no VUSB_PRINTER=yes VUSB_VIDEO=yes MultiMonitor=yes FullScreen=yes ondesktop=all

    Reconnect=0

    NoReducer=yes

    LowBand=no

    FastDisconnect=no

    DEVICE_SECURITY=No

    SessionConfig=rdp \

    EnableNLA=yes EnableRecord=yes ForceUpdatedNLA=no EnableRFX=yes EnableTSMM=yes ForceSpan=no enablegfx=yes EnableUDP=yes EnableVOR=yes USBRedirection=rdp defaultcolor=2 MaxBmpCache=1024 RDPScreenAlign4=no AutoDetectNetwork=yes EnableRdpH264=yes

    KeyboardLayout=Uk Charset=ISO-8859-1

    Device=keyboard \

    repeatdelay=2 repeatrate=1

    KeySequence=yes Ctrl+Alt+Del=no Ctrl+Alt+Up=no Ctrl+Alt+Down=no Ctrl+Alt+Left=yes Ctrl+Alt+Right=no Win+L=yes Alt+Tab=no

    AutoPower=no

    Locale=us load=no

    MirrorFileServer=yes

    TerminalName=$DNS reboot=yes

    Inactive=0 NoSessionTimer=0

    WDAService=yes \

    enableReminder=no

    EnableLocal=no HideDefault=yes

    SessionConfig=RDP TSGWEnable=no

    SignOn=yes EnableMessage=no

    Sleep=0

    Device=audio volume=high mute=0 mic_mute=no

    NoGlobalIni=YesEnableLocal=yes

     

    Also – sorry for the long post!

    #82994
    ConfGenConfGen
    Keymaster
    • Total Post: 11287
    • Jedi Master
    • ★★★★★★★

    Is there anything in the ThinOS eventlog at the time when the audio device gets muted?

    BTW, you have two lines with SignOn=yes in your config. You could consolidate them.

    CG

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