WTOS 9 WMS Agent Failed To Check-In : persitence exception

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  • #68547
    Avatarlolix
    Participant
    • Total Post: 176
    • Jacked into The Matrix
    • ★★★★★★

    Following a motherboard change on 5070, I removed the device from WMS and I’m unable to add it

    The log says

    • Agent tries to login server
    • Agent tries to register server
    • Failed To Check-In : persitence exception.

    (BTW the motherboard change was proposed by Dell  because the power led is defect. Note that all my 5070 exhibit this problem. We can’t see if it is ON or not. The MB change did not resolve the problem. This is a front button opacity problem)

    #68730
    ConfGenConfGen
    Keymaster
    • Total Post: 11287
    • Jedi Master
    • ★★★★★★★

    Have you fully removed the device?
    1. Devices tab – select device – delete
    2. Devices tab – filter for “not registered devices” – finally delete device

    CG

    #69250
    Avatarlolix
    Participant
    • Total Post: 176
    • Jacked into The Matrix
    • ★★★★★★

    Yes I deleted properly the device. This was the only device in there…

    I tried to change its name in the DHCP. Still not possible to validate the group key

    Is there a log or something in WMS to check what’s going on ?

    • This reply was modified 3 months, 1 week ago by Avatarlolix.
    #70821
    ConfGenConfGen
    Keymaster
    • Total Post: 11287
    • Jedi Master
    • ★★★★★★★

    You can enable HTTP logging on the client.
    Go to Admin Policy Tool – Services – Troubleshooting. After enabling HTTP logging, reboot the client, wait until the check-in finally failed and export the log to a USB stick from the local Troubleshooting menu.

    CG

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