WMS not updating Checked-in Clients

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  • #98140
    Avatarvanyouss
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    Something is going on  with WMS, it’s showing more than 100 Non-Compliant device. after looking at those devices, it’s showing that they haven’t checked in for a while, but that’s not true because everyone is using them.

    I tried also to restart one of the clients via WMS, didn’t work. the logs from the device is showing this :

    WMS agent failed to open HTTP server:

    https://us1.wysemanagementsuite.com:443, errno: 7607

    WMS agent execute http request error (cannot connect)

    MQTT alert failed

     

    any thought why it’s acting like that?

     

    Thank you,

    #100851
    ConfGenConfGen
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    Looks like port 443 is not accessible.
    But, you can use the WMS web GUI, can’t you?

    As the devices are caching the last good config, it is obvious that they are still working even they cannot access WMS.

    CG

    #104890
    Avatarvanyouss
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    Yes I still can access the WMS web GUI, I will look into the port 443 and get back to you

     

    Thank you

    #104891
    Avatarvanyouss
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    I was also thinking it may happen because of my WMS licensing, I already reached 100% of TC seats, I checked few thin clients they are showing this message:

    WMS Failed to register (Server License is invalid).

     

    any thoughts?

     

    #104912
    ConfGenConfGen
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    Are you using WMS PRO?

    CG

    #104922
    Avatarvanyouss
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    I’m using WMS Cloud

    #104923
    ConfGenConfGen
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    Do you have free licenses available? Or at least matching number?

    CG

    #104941
    Avatarvanyouss
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    I’m using all my licenses ( I have 300 seat)

    #105221
    Avatarandymensch
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    Have the same issue here, also with WMS Cloud.

    Just 2 are checked-in as they are never shutdown, but all the others cant register.

    #105228
    Avatarvanyouss
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    did you check the logs to see what’s causing this? is it licensing or ports been blocked?

    I had to open a port and re-register the non-compliant TCs.

    #105229
    Avatarandymensch
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    Hi vanyouss,

    The event log literally says “WMS Server License invalid”.

    Port 80 and 443 are open.
    And the TCs were also put into 2 different networks, still the same.

    Already removed some TCs and re-registered it.
    It provisions for just one single time and then this messages comes up again.

    Same also on 9.1 which I manually updated on one device.

    #105234
    Avatarjmcdaniel
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    I am now seeing this exact issue at two of my clients.  In both cases they are using the cloud WMS.   You can remove the thin client from the WMS portal, reboot it so that it re-registers, and it will successfully communicate with WMS one time.  After that, it will give you the “license is invalid” message in the logs and stops communicating with WMS.  Happening with v8 and v9 firmware.

    #105239
    Avatarandymensch
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    • Newbie

    precisely my case too.

    I didn’t hear back yet from Level 3 support.

    Gonna ask what they know.

    #105257
    Avatarjmcdaniel
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    Can someone confirm what I am seeing?  It looks like if I disconnect one thin client from the network and force unregister it from the WMS Cloud console, I can then go back to all of my other thin clients and click the “validate key” and everything is fine.  As soon as I bring that thin client back online and it registers, all of my thin clients will fail to validate their key.  So if you have 100 subscription licenses and have 99 machines registered, you are fine.  As soon as you register the 100th thin client, all the machines will have issues.

    #105259
    Avatarvanyouss
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    I think you are right, that’s exactly what happened to me, somehow you should never use your licenses at 100% otherwise you will get some TCs not checking in properly because of the WMS license.

     

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