WMS 3.1 and Wyse 5070 Device compliance status “pending”

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  • #104974
    Avatarclong
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    • Total Post: 11
    • Regular Joe
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    I have created a test group in a new deployment. WHen i register wyse 5070 devices (WIn10IoT) in the default device group the compliance status is green. If i then move them into my test group where i have some basic policies configured the compliance status changes to gray.

    If then try to run any App policies (latest win updates etc) they get stuck in pending and then timeout.

    Will app policies fail when devices are not compliant?

    How do i resolve the compliance status?

    Thanks in advance.

    Cormac

    #104991
    ConfGenConfGen
    Keymaster
    • Total Post: 11288
    • Jedi Master
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    When you move a client to a new group the Compliant status will always change to grey until the unit has received the new policy and checked in again. So, this is normal.
    If your unit is no longer checking in, you should update the WDA to the latest and greatest.

    CG

    #104993
    Avatarclong
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    • Total Post: 11
    • Regular Joe
    • ★★

    Hey CG, you are right i actually noticed all the devices became compliant after a period of time. However when i run the app policies they still timeout after 15 mins mins and never get past “pending” state.

    I am not sure any of my commands from the WMS server are working. I have confirmed telnet from TC to WMS on port 1883 is good so i think MQTT is working. Should it be working both ways? Telnet is failing on port 1883 from WMS to TC but when i check on the TC with netstat it is not listening on that port.

    Thanks for the help.

    #104994
    ConfGenConfGen
    Keymaster
    • Total Post: 11288
    • Jedi Master
    • ★★★★★★★

    Yes, MQTT is no-directional.
    Update the WDA and check if the problem still exists.

    CG

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