Webcam with built-in microphone – Citrix redirection

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  • #53868
    Avatarsandler
    Participant
    • Total Post: 4
    • Newbie

    Hi there,

    we are trying to redirect a Logitech C505e HD webcam with a built-in microphone into a Citrix session on ThinOS 8.6_30

    We are able to use webcam in Citrix session, but not the microphone.
    Unfortunately this device only has one single USB PID/VID unlike other cams we already use, which have separate PID for audio and video respectively.

    Is there any way to accomplish having both audio and video redirection for such a device?

    • Exclude audio + video devices = enabled
    • USB redirection for USB ID has been done (force, interface redirect, HDX type)
    • HDX redirection enabled

    In ThinOS 9 I was able to see and use both in MS Teams with , however Teams is not useable with ThinOS 9 because all calls inbound and outbound as well as joining meetings only result in “connecting…”, never getting a connection (with all 9.x versions so far).

     

    #53875
    ConfGenConfGen
    Keymaster
    • Total Post: 11270
    • Jedi Master
    • ★★★★★★★

    Do not use any USB redirection. Webcams and mics will get redirected using the Citrix virtual channels.
    So “Exclude audio/video” is correct.
    ThinOS 9.1 will bring great fixes to Teams optimization.

    CG

    #53892
    Avatarsandler
    Participant
    • Total Post: 4
    • Newbie

    Thanks a lot.

    We are using these settings:

    Global Session Settings:

    • Enable USB Redirection: Exclude some devices
    • Exclude audio devices: Yes
    • Exclude video devices: Yes
    • Map Sound: Yes

    Citrix HDX Settings:

    • Multimedia Redirection: Yes
    • USB Redirection Technology: HDX
    • EnableRTME: Yes

    USB Redirection Settings:

    • Force Redirect 0x046d,0x08e4,0xef,0x02,0x01
    • Redirect Type HDX
    • Interface Redirect Yes

    If we do not configure USB redirection settings, we can only use mic, not cam inside Citrix session.
    If we do configure it though, we can use cam but no mic.

    So what are we supposed to do then?

    We sincerely hope that 9.1 fixes MS Teams, otherwise we will be seriously screwed with about 1000 Wyse 5070 clients and everyone eager to collaborate.

    #53912
    ConfGenConfGen
    Keymaster
    • Total Post: 11270
    • Jedi Master
    • ★★★★★★★

    Again, typically you should not use any USB redirection at all. Otherwise, no optimization will work.
    As I never worked with that specific webcam I am running out of tips here.

    CG

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