WDM 4.7.2 unable to pull configs from Windows CE devices

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  • #5823
    • Total Post: 10
    • Regular Joe
    • ★★

    Recently my WDM server has lost the ability to pull configuration (registry) settings from Windows CE devices.

    When I right-click on a terminal in the device manager and select “Get Device Configuration”, I can create a config package with the wizard and WDM will schedule the configuration pull as it normally would, but once the pull begins, it never ends!

    WDM will show the pull as “in progress” in the update manager window, it will create the package in its database, and even creates the package’s folder on the FTP repository, but the settings.reg file never shows up. The pull job listed in the update manager will sit there at an “in progress” status until it times out and gives the error “No return status from an in-progress update”.

    I am running WDM 4.7.2 with the latest hot fix (and its prerequisite) installed. Nothing at all has changed on my server recently other than installing the latest hotfix, and configuration pulling was working for at least an entire week after installing the hotfix before it suddenly stopped.

    I have tried several different Windows CE terminals and both Windows CE 5.0 and 6.0, but the result is always the same.

    Any idea what may be causing this? I need to make some custom images ASAP but can’t do so without a settings.reg file.

    Any help/information would be greatly appreciated.

    • Total Post: 11417
    • Jedi Master
    • ★★★★★★★

    Can you check if the password of the local Windows user “rapport” has expired and set it to “Never expire” then.


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