- This topic is empty.
18. May 2011 at 17:28 #6645
Been banging my head against the wall on this and couldn’t find any other relevant threads.
I have a WDM 4.7.2 server that, when I deploy a package to a device, 1 of 2 things happens:
1. The package distro status moves to “In-Progress” but nothing actually occurs at the client
2. The package distro does not move past “Scheduled”
The lock user screen does not appear on the device.
Here is what I have done so far:
Confirmed FTP and HTTP in good working order
Checked that anonymous connections are allowed via HTTP and changed the default IUSER password back to the default
Checked that the default user for the FTP site can log in
Checked FTP logs – no indication of attempts to connect
Put clients on a network with no firewall restrictions
No errors in HTTPERR.log
Run Diagnostic Report with the result of no failures
Checked scheduling preferences and made sure that Time-Bound rollout is enabled
Ensured that I can reboot clients and view/update device information
This happened all of a sudden late last week while I was testing a new package for deployment. I had run the package 20-30 times with minor changes between each.
Any ideas??20. May 2011 at 7:55 #20515
Have you rebooted the server?
CG20. May 2011 at 16:17 #20518
Only about 20 times. :>21. May 2011 at 16:27 #20525
So, after a client reboot the unit is checking is fine?
CG23. May 2011 at 17:37 #20534
Yes, it checks in just fine, we can send remote commands, etc, etc, but cannot deploy packages.23. May 2011 at 21:41 #20538
Have you thought about upgrading your WDM server to the latest version 4.8.5?
CG3. June 2011 at 15:57 #20587Raspy32Member
- Total Post: 14
- Regular Joe
We had some similar issue with our old WDM server and it turned out to be some corrupted entry in one of the database tables. I believe it was the “Job” table – which should be empty once there are no scheduled jobs in the “Scheduled Packages” list.
From memory we had to clear down that table, then reboot the server after which it began working again.
That was on WDM 4.5.3 but I don’t believe the database structure has changed that much. Obviously be wary about manually altering the database and backup/snapshot first if you can 🙂3. June 2011 at 16:30 #20589
You can also use our “WDM SQL Queries” tool from this website to clear the job table if needed.
- You must be logged in to reply to this topic.