V10LE – Getting Trap: Protection Fault 0x174b5f (and others)

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  • #6975
    AvatarFourWDET
    Member
    • Total Post: 5
    • Newbie

    First of all…..fantastic website with stacks of resources. Thanks Guys!!!!

    We’ve deployed ~20 V10LE’s connecting via the inbuilt RDP connection to a Windows Server 2008 R2 terminal server. Wired network – 100Mps.

    Due to a compatibility issue with the Avocent switch boxes we’re using at site, I’ve updated the firmware to 6.5.0_30f, and configured a global wnos.ini, this all went smoothly (thanks to the Configuration Generator).

    A couple of days later users have reported that over half of the terminals were sitting on a “Trap: Protection Fault 0x………” error message first thing in the morning when users came in. I’m told the hex number varied.

    Is there a guide on how to interpret/decipher these traps? Or could someone shed some light on what this might mean?

    We do run another environment with over ~100 V10LE’s connecting through VMView with exactly the same firmware revision else where, and there have been no problems there.

    Cheers

    BG

    #21436
    ConfGenConfGen
    Keymaster
    • Total Post: 11217
    • Jedi Master
    • ★★★★★★★

    A Trap error is similar to a BSOD under Windows.
    There is no reference to interpret the hex codes.
    You should contact Wyse directly and ask for the latest 6.5 code with is 6.5_047 AFAIK.
    There are several fixes in there related to Trap errors.

    CG

    #21447
    AvatarFourWDET
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    • Total Post: 5
    • Newbie

    Not a drama. I’ll put in a call to Wyse.

    Thanks for the reply (and for the fantastic site).

    #21460
    AvatarFourWDET
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    • Total Post: 5
    • Newbie

    Quick Update:

    Wyse have provided (eventually) the _47 firmware. I’m going to test/deploy it on Monday and will advise if this corrects the issue. Struggling to find the release notes for the _47 firmware. The zip file they provided on the had the boot and the wnos file.

    Getting good information out of Wyse is like pulling teeth.

    #21480
    AvatarFourWDET
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    • Total Post: 5
    • Newbie

    Deployed the _47 firmware this morning…..I guess we’ll wait and see if the Protection Faults have been resolved.

    #21496
    AvatarFourWDET
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    • Total Post: 5
    • Newbie

    New firmware has been in the field for 4 days now. No protection faults, whereas we would’ve had a number by now…..

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