Upgrade from WDM 4.5.3 to 4.7.1

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  • March 10, 2009 at 5:25 pm #1942
    shay
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    Hi

    I am looking at upgrading our WDM 4.5.3 server to WDM 4.7.1, in the install guide it states that if you want to use the http/s component of WDM you need to install WebDav before installing WDM. Does this mean installing it before you install version 4.7.1 or before you install any version of WDM?

    If it is before installing any version then does that mean I cannot use the http/s component as i’m upgrading from a previous version?

    Thanks in advance

    March 11, 2009 at 8:16 am #15324
    ConfGen
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    Of course you can upgrade.
    You can even configure Webdav afterwards. You just need to install it before if you want http/s for the beginning.

    Hope that makes sense
    CG

    March 11, 2009 at 1:50 pm #15332
    shay
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    Thanks, i will attempt a upgrade this weekend.

    March 13, 2009 at 1:58 pm #15401
    shay
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    I have attempted an upgrade from WDM 4.5.3 to 4.7, when running the setup checks for existing installations at which point I get the below error:

    Has anyone come across this message or know whats causing this?

    An error (-5011 : 0x8000ffff) has occurred while running the setup

    Please make sure you have finished any previous setup and closed other applications,
    If the error still occurs, please contact your vendor: Wyse Technolgy Inc. (http://www.wyse.com)

    Error Code: -5011 : 0x8000ffff
    Error Information:
    >CtorObjectWrapper.cpp (343)
    >CtorObjectWrapper.cpp (201)
    >CtorIScriptWrapper.cpp (85)
    >CtorObjectWrapper.cpp (187)
    >CtorIScriptWrapper.cpp (85)
    >SetupDLLSetupDLL.cpp (473)
    PAPP:WDM 4.7
    PVENDOR:Wyse Technology Inc. (http://www.wyse.com)
    PGUID:FEF2D8E3-81AD-487F-B17F-E98B7B6FE5C5
    $11.50.0.42618
    @Windows Service Pack 2 (3790) IE 7.0.6000.16762

    March 17, 2009 at 10:09 am #15429
    ConfGen
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    Can you reboot the WDM server and try again?

    CG

    March 18, 2009 at 9:04 am #15437
    shay
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    Hi

    Yes i’ve tried restarting the WDM server a couple times now and re attempted the installation of 4.7. I am still being presented with the same error?

    I have raised this with wyse and they suggested restarting as well. I have even attempted to download the update again incase the file had been corrupted – but again no joy!

    Our current WDM server is hosted on a Windows 2003 SP2 VMware box if this make any difference – which i guess shouldn’t affect the upgrade at all?

    March 18, 2009 at 12:35 pm #15442
    ConfGen
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    Are you directly trying to upgrade to 4.7.1? This is not supported.
    You have to first go on 4.7 and then to 4.7.1.
    Had this myself this week.

    CG

    March 18, 2009 at 3:55 pm #15447
    shay
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    Hi

    No I’m definately attempting an upgrade to 4.7 from 4.5.3.

    Any other suggestions on what I can do to resolve this?

    I tried to run a repair of 4.5.3 but this option does not exist when running the 4.5.3 setup, the only option I have is to remove.

    Any other suggestions would be greatly appreciated.

    March 18, 2009 at 4:11 pm #15448
    ConfGen
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    I am running out of thoughts.

    Sorry
    CG

    March 19, 2009 at 10:56 am #15456
    shay
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    No probs, i will try and find the cause of this issue and post back a reply if I manage to resolve this issue, thanks

    May 27, 2009 at 1:25 pm #15954
    shay
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    This issue was logged with Wyse and a resolution could not be found, It appears to be an issue with the installshield application, therefore if anyone comes across this issue I had to roll back our WDM server to the beginning of the year to resolve this problem.

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