unablet to install device manager

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  • #5516
    captainjamestkirk
    Member
    • Total Post: 1
    • Newbie

    trying to install Wyse device manager 4.7.2 on a windows 2003 server.

    I keep getting the “mmc cannot open file c:programfileswysewdmwysedevicemanager.msc” error when I click on the shortcut on the desktop.

    I have uninstalled and reinstalled several times, even removed references in the registry, still same error.

    here is the install log, if anyone can point me in the right direction I would appreciate it.

    11:18:52|Setup.Rul|108| OnBegin()::Enter
    11:18:53|Setup.Rul|166| Root Set
    11:18:53|Setup.Rul|1750| SetDataAccessVersion Begin
    11:18:53|Setup.Rul|1756| Root key successfully set to HKEY_LOCAL_MACHINE.
    11:18:53|Setup.Rul|1789| SetDataAccessVersion End
    11:18:57|Setup.Rul|297| OnBegin()::No previous installation detected
    11:18:57|Setup.Rul|307| OnBegin()::Initializing external DLLs
    11:18:57|Setup.Rul|313| OnBegin()::Initializing Windows information
    11:18:57|database.rul|66| InitializeWindowsData Begin
    11:18:57|database.rul|101| InitializeWindowsData End
    11:18:57|Setup.Rul|347| OnBegin()::Target Directory:C:Program FilesWyseWDM
    11:18:57|Setup.Rul|383| OnBegin()::Exit
    11:18:57|Setup.Rul|420| OnFirstUIBefore()::Enter
    11:18:57|Setup.Rul|455| OnFirstUIBefore()::Dlg_Start
    11:18:57|Setup.Rul|459| OnFirstUIBefore()::Dlg_SdWelcome
    11:21:23|Setup.Rul|2613| ReadDBRegistryEntries()::Enter
    11:21:23|Setup.Rul|2624| ReadDBRegistryEntries(): There was noReleaseVersion under SOFTWARERapport entry in the registry
    11:21:23|Setup.Rul|2631| ReadDBRegistryEntries(): There was noBuildVersion under SOFTWARERapport entry in the registry
    11:21:23|Setup.Rul|2638| ReadDBRegistryEntries(): There was noDBType under SOFTWARERapportDatabase entry in the registry
    11:21:23|Setup.Rul|476| Not installed Wyse Device Manager database on the local machine
    11:21:23|Setup.Rul|482| OnFirstUIBefore()::Detecting upgrade or new install
    11:21:23|database.rul|151| GetDatabaseInformation Begin
    11:21:23|database.rul|162| GetDatabaseInformation DBDriver Registry Key Failed
    11:21:23|database.rul|383| GetUpgradeData Begin
    11:21:23|database.rul|395| GetUpgradeData End
    11:21:23|Setup.Rul|789| OnFirstUIBefore()::READ_ENTERED_LICENSE
    11:21:23|Setup.Rul|847| OnFirstUIBefore()::Dlg_SdLicense2
    11:22:09|Setup.Rul|872| License accepted.
    11:22:09|Setup.Rul|880| OnFirstUIBefore()::Dlg_SdRegisterUser
    11:22:11|Setup.Rul|902| OnFirstUIBefore()::User entered license key: 3XQ86ND-72KP5S-HV5XJ1-JWZRVG6
    11:22:11|Setup.Rul|977| OnFirstUIBefore()::Dlg_SdSetupType2
    11:22:11|Setup.Rul|2555| DoSetupType: Begin
    11:22:15|Setup.Rul|2572| DoSetupType(): Setup Type chosen (COMPLETE)
    11:22:15|Setup.Rul|1018| OnFirstUIBefore()::Setup Type chosen (COMPLETE)
    11:22:15|Setup.Rul|1029| OnFirstUIBefore()::Dlg_CustomEnterpriseAskForDBMachine
    11:22:15|Setup.Rul|1160| OnFirstUIBefore()::CHECK_PREREQS
    11:22:15|database.rul|260| CheckPrerequisites Begin
    11:22:15|database.rul|363| IsIIS_WEBInstalledDC()::Begin
    11:22:15|database.rul|365| IsIIS_WEBInstalledDC()::Getting Web Root path
    11:22:15|database.rul|28| GetIIS_WWWROOT_Path()::Enter
    11:22:15|database.rul|38| GetIIS_WWWROOT_Path()::Exit(0), svRootPath=c:inetpubwwwroot
    11:22:15|database.rul|373| IsIIS_WEBInstalledDC()::Web root path = c:inetpubwwwroot
    11:22:15|database.rul|375| IsIIS_WEBInstalledDC()::End
    11:22:15|database.rul|354| CheckPrerequisites End
    11:22:15|Setup.Rul|1207| OnFirstUIBefore()::Dlg_CustomFTPDialog
    11:22:15|Setup.Rul|1253| OnFirstUIBefore()::Dlg_CustomDBDialog
    11:22:15|Setup.Rul|1301| OnFirstUIBefore()::Dlg_ObjDialogs
    11:22:15|Setup.Rul|1427| OnFirstUIBefore()::Dlg_SdStartCopy2
    11:22:16|Setup.Rul|1455| OnFirstUIBefore()::Writing Rapport root registry entries
    11:22:16|Utility.rul|1202| WriteRootRegistryEntries()::Enter
    11:22:17|Utility.rul|1382| WriteRootRegistryEntries()::Exit
    11:22:17|Setup.Rul|1457| OnFirstUIBefore()::Exit(0)
    11:22:17|featureevents.rul|635| DefaultFeature_Installing Begin
    11:22:17|featureevents.rul|636| DefaultFeature_Installing End
    11:22:17|featureevents.rul|677| DefaultFeature_Installed Begin
    11:22:17|featureevents.rul|678| DefaultFeature_Installed End
    11:22:17|featureevents.rul|98| Repository_Installed Begin
    11:22:21|Utility.rul|1166| WriteSWRepRegistryEntries()::Enter
    11:22:21|Utility.rul|1195| WriteSWRepRegistryEntries()::Exit
    11:22:21|featureevents.rul|160| AltCopySWMethod is called for FTP repository files.
    11:22:21|featureevents.rul|161| AltCopySWMethod localhost rapport r@p8p0r+
    11:22:44|featureevents.rul|174| Called new method
    11:22:44|featureevents.rul|178| Called new function for Repository_Installed End
    11:22:44|featureevents.rul|189| StandardServices_Installing Begin
    11:22:47|featureevents.rul|195| StandardServices_Installing End
    11:22:54|featureevents.rul|206| StandardServices_Installed Begin
    11:22:54|Utility.rul|1389| WriteRapportSvcRegistryEntries()::Enter
    11:22:54|Utility.rul|1436| WriteRapportSvcRegistryEntries()::Exit
    11:22:54|featureevents.rul|208| StandardServices_Installed End
    11:22:54|featureevents.rul|15| Database_Installing Begin
    11:22:58|featureevents.rul|22| Database_Installing():File attributes cleared for the Rapport4.mdf
    11:22:58|featureevents.rul|28| Database_Installing():File attributes cleared for the Rapport4.ldf
    11:22:58|featureevents.rul|32| Database_Installing End
    11:22:58|featureevents.rul|572| MSDE2000_Installing Begin
    11:22:58|featureevents.rul|573| MSDE2000_Installing(): Will install MSDE if not an upgrade
    11:22:58|featureevents.rul|578| MSDE2000_Installing(): This is not an upgrade
    11:24:24|featureevents.rul|593| MSDE2000_Installing():File attributes cleared for the Rapport4.mdf
    11:24:24|featureevents.rul|599| MSDE2000_Installing():File attributes cleared for the Rapport4.ldf
    11:24:24|featureevents.rul|603| MSDE2000_Installing End
    11:24:24|featureevents.rul|62| MSDE2000_Installed Begin
    11:24:51|featureevents.rul|86| MSDE2000_Installed End
    11:24:51|featureevents.rul|38| Database_Installed Begin
    11:24:51|featureevents.rul|39| Database_Installed End
    11:24:51|featureevents.rul|316| MMCSnap_In_Installing Begin
    11:24:57|featureevents.rul|363| Before Help Copy
    11:25:08|featureevents.rul|367| Help Files Copied Successfully frtom
    11:25:08|featureevents.rul|1158| RegisterCriticalDLLs():: Registering mssnapr.dll
    11:25:11|featureevents.rul|1169| RegisterCriticalDLLs():: Registering RptMMC.dll
    11:25:14|featureevents.rul|396| MMCSnap_In_Installing End
    11:25:16|featureevents.rul|406| MMCSnap_In_Installed Begin
    11:25:16|Utility.rul|978| WriteGUIRegistryEntries()::Enter
    11:25:16|Utility.rul|1059| WriteGUIRegistryEntries()::Exit
    11:25:16|featureevents.rul|1195| CreateShortcut Begin
    11:25:17|featureevents.rul|1217| CreateShortcut End
    11:25:17|featureevents.rul|527| MMCSnap_In_Installed End
    11:25:17|featureevents.rul|277| WebServer_Installed Begin
    11:25:17|database.rul|28| GetIIS_WWWROOT_Path()::Enter
    11:25:17|database.rul|38| GetIIS_WWWROOT_Path()::Exit(0), svRootPath=c:inetpubwwwroot
    11:25:17|featureevents.rul|283| WebServer_Installed: SetIIS_WEB_2K3 Succeeded
    11:25:17|Utility.rul|1066| WriteHServerRegistryEntries()::Enter
    11:25:17|Utility.rul|1103| WriteHServerRegistryEntries()::Exit
    11:25:17|featureevents.rul|302| WebServer_Installed End
    11:25:17|featureevents.rul|849| PostInstallProcessing_Installing Begin
    11:25:17|Utility.rul|57| FinalFeatureStuff()::Enter
    11:25:17|Utility.rul|69| Args to AttachDB: szDBServer=GARYM-XUHREOEEQRapportDB, szDBName=RapportDB, svMDF=C:Program FilesWyseWDMDatabaseRapport4.MDF, svLDF=C:Program FilesWyseWDMDatabaseRapport4.LDF
    11:25:24|Utility.rul|751| WriteDBRegistryEntries()::Enter
    11:25:24|Utility.rul|971| WriteDBRegistryEntries()::Exit
    11:25:24|Utility.rul|115| Password Default sDBPassword is AB979691B298928BA0CBCACE
    11:25:24|Utility.rul|129| FinalFeatureStuff()::Enter
    11:25:24|database.rul|114| InitializeDatabaseConnection Begin
    11:25:24|database.rul|117| 1:{SQL SERVER} 2:GARYM-XUHREOEEQRAPPORTDB 3:RapportDB 4:rapport 5:ThinMgmt_451
    11:25:24|database.rul|123| InitializeDatabaseConnection Xavier before calling
    11:25:24|database.rul|134| After calling Connectdb Xavier before calling
    11:25:24|database.rul|136| InitializeDatabaseConnection End
    11:25:24|Utility.rul|138| FinalFeatureStuff()ThinMgmt_451PasswordrapportUsernameGARYM-XUHREOEEQRAPPORTDBServer
    11:25:24|Utility.rul|149| FinalFeatureStuff(): Installing Standard Services
    11:25:24|Utility.rul|177| FinalFeatureStuff(): Installing HServerInit Service
    11:25:25|Utility.rul|204| The current OS isn’t window 2000 advanced server
    11:25:27|Utility.rul|211| FinalFeatureStuff(): Starting HServerInit Service
    11:25:28|Utility.rul|229| FinalFeatureStuff()::CALL DobryaUtra(szLicenseKey=3XQ86ND-72KP5S-HV5XJ1-JWZRVG6,szDBServer=GARYM-XUHREOEEQRAPPORTDB)
    11:25:28|Utility.rul|241| FinalFeatureStuff()::RETURN(0) DobryaUtra(szUnactivatedKey=PTP1NBHMY4600VSNZSJRJXWQL5)
    11:25:28|Utility.rul|244| FinalFeatureStuff()::CALL Predlazhinia(szLicenseKey=3XQ86ND-72KP5S-HV5XJ1-JWZRVG6,svUnactivatedKey=PTP1NBHMY4600VSNZSJRJXWQL5)
    11:25:28|Utility.rul|250| FinalFeatureStuff()::RETURN(1) Predlazhinia()
    11:25:28|Utility.rul|354| FinalFeatureStuff()::CALL WriteModuleHotFix(Module=0,bUpgrade=0,g_szREL_NUM=00HF04072032408,svLocalHostName=garym-xuhreoeeq,szWinUser=Administrator,svDLLError=)
    11:25:28|Utility.rul|405| FinalFeatureStuff()::CALL WriteModuleHotFix(Module=1,bUpgrade=0,g_szREL_NUM=00HF04072032408,svLocalHostName=garym-xuhreoeeq,szWinUser=Administrator,svDLLError=)
    11:25:28|Utility.rul|446| Entered in only ftp true and not upgrade
    11:25:28|Utility.rul|455| FinalFeatureStuff(): GetIP(GARYM-XUHREOEEQ, 192.168.107.129) returned 1
    11:25:28|Utility.rul|464| Ftp checked 1 192.168.107.129 rapport 8DBF8FC78FCF8DD4 rapport 8DBF8FC78FCF8DD4 localhost
    11:25:28|Utility.rul|475| Parms: /S GARYM-XUHREOEEQRAPPORTDB /U rapport /P ThinMgmt_451 /d RapportDB /i C:DOCUME~1ADMINI~1LOCALS~1Temp{5BD2F4A7-2068-4A69-8FE2-A4FD7984DF3F}{649B18A9-63AC-4CDE-833E-2948A0F47EAB}PostInstall.sql
    11:25:29|Utility.rul|588| FinalFeatureStuff()::CALL WriteModuleHotFix(Module=3,bUpgrade=0,g_szREL_NUM=00HF04072032408,svLocalHostName=garym-xuhreoeeq,szWinUser=Administrator,svDLLError=)
    11:25:29|Utility.rul|611| FinalFeatureStuff()::CALL WriteModuleHotFix(Module=2,bUpgrade=0,g_szREL_NUM=00HF04072032408,svLocalHostName=garym-xuhreoeeq,szWinUser=Administrator,svDLLError=)
    11:25:29|Utility.rul|638| FinalFeatureStuff()::CALL WriteModuleHotFix(Module=4,bUpgrade=0,g_szREL_NUM=00HF04072032408,svLocalHostName=garym-xuhreoeeq,szWinUser=Administrator,svDLLError=)
    11:25:29|Utility.rul|654| FinalFeatureStuff()::Exit
    11:25:29|featureevents.rul|864| PostInstallProcessing_Installing :: TFTPRoot Parm fix successful
    11:25:29|featureevents.rul|875| PostInstallProcessing_Installing()::Forcing reboot
    11:25:29|featureevents.rul|878| PostInstallProcessing_Installing End
    11:26:39|Setup.Rul|1658| OnEnd()::Begin
    11:26:40|Setup.Rul|1662| OnEnd()::Manually setting the rapport icon in the control panel’s Add/Remove
    11:26:40|Setup.Rul|1667| OnEnd()::Add/Remove Icon Set!
    11:26:40|Setup.Rul|1691| OnEnd()::End

    #17149
    ConfGen
    Keymaster
    • Total Post: 11409
    • Jedi Master
    • ★★★★★★★

    After the install open Start-Run-mmc.
    Add the WDM snap-in to that MMC.
    Use this mmc from now on instead of the installed one.

    CG

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