Unable to see ThinClients from Rapport 4.5.3

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  • 28. February 2008 at 20:42 #979
    AvatarJBailey
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    Hi All, newbie here.

    I have a few V90L units here that I need to get access too. Few faq’s:

    -Using 4.5.3
    -SQL Express 2008 ( I believe)

    Im really new to this so I honestly have no idea where to go from this point on.

    If there is a guide somewhere(Iv’e searched w/no luck) on what the steps are to setup Rapport (WDM) Successfully to see the thin clients.

    Thanks In Advance.

    JBailey
    PCC Airfoils, LLC

    28. February 2008 at 21:50 #11903
    AvatarJBailey
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    OK….With playing w/it for a while. I now can VNC into the WBT and supposedly grab the image, but I have to set the size when I manually add the V90.

    What size should it be and how can I verify that the image is true?

    Thanks,
    JBailey
    PCC Airfoils

    1. March 2008 at 10:24 #11915
    Avatarthinkthin
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    Hi,

    On the Wyse web site knowledge base is the WDM reference guide and the help file with WDM has a lot of detail.

    If your WDM server and the clients are on the same network segment you should only have to boot the thin client and it should appear in WDM after one re-boot. (this re-boot is because it must flush the write filter cache before adding the WDM server IP).

    If they are on the same subnet and the only way you could get the XPe device in the console was to manually add it you have a server problem. Can you tell us what your server set up is?

    Cheers,
    -TT

    4. March 2008 at 13:18 #11967
    AvatarJBailey
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    I’ll try to explain How I have it setup, hopefully its right.

    I have the PC to Thinclient VIA Crossover cable. Manually set IPs.

    PC – 192.168.1.101
    V90 – 192.168.1.102

    FTP Setup for 192.168.1.1
    SQL Setup for Server
    DHCP Enabled
    Subnets obviously of 255.255.255.0

    I can remote into the thinclient, but it WILL NOT see it.

    What do you think the problem is?

    Thanks in advance,
    Justin
    PCC Airfoils

    4. March 2008 at 21:29 #11977
    Avatarthinkthin
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    Hi,

    This will not work as you will not be able to image the device without DHCP. If you only want to image one client with a crossover cable I would use WSI (this is what I have on my notebook!)

    How many thin clients do you want to manage – do you need WDM?

    Cheers,
    -TT

    4. March 2008 at 21:31 #11978
    AvatarJBailey
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    Ok.

    All I want to do is GET an Image from a unit, add some drivers and what not, than reimage it.

    What should I do?

    PCC has about 500+ units but the guy that set it all up, doesn’t have time to do this little job.

    Justin
    PCC Airfoils

    4. March 2008 at 22:22 #11982
    ConfGenConfGen
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    Hi,

    look in the XPe download section on this website. There is a noce doc on how to modify XPe images.
    After you have successfully modified your V90 you are ready to extract the image.
    As TT stated you will have to install a DHCP server in your lab enviroment to get this running.
    To “see” the client inside WDM just log on as an administrator on the V90 , disable write filter and open the control panel to enter the IP of your WDM server in the WDM applet.

    How to log on as admin and disable/enable write filter look at the XPe doc.

    Cheers
    CG

    5. March 2008 at 20:26 #12008
    AvatarJBailey
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    So I cant get it to work, any of it.

    I got into administrator mode, found a tool called OSM Client Image Builder.

    is taht basically copying the flash drive off the thinclient to my USB stick?

    5. March 2008 at 21:24 #12009
    Avatardrudrewdizzy
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    The OSM client image builder is not meant for Wyse Device Manager. I think it’s for the provisioning solution.

    You mentioned SQL Express 2008, have you tried 2005? Also have you tried hooking in a basic switch instead of crossover cable?

    5. March 2008 at 21:29 #12010
    AvatarJBailey
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    I meant 2005. Was using 2005. Yes I chagned over to a switch and still nothing. I give up. I just installed the piece of hardware that we are using and hope it never fails lol….

    If it does, can I just reformat with standard Wyse ISO?

    5. March 2008 at 23:41 #12012
    Avatarthinkthin
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    Hi,

    Yep, that will work. Just install Wyse Simple Imager (get it from the V90L download page at wyse.com) on your notebook and re-image it with a standard factory Wyse image from the Wyse web site and make a few settings on the unit and you are done.

    Wyse run Wyse Device Manager (WDM) courses in the US as well so maybe this is an option for the customer so they can use the full management solution – for 550+ units it would be worth their time,

    Cheers,
    -TT

    6. March 2008 at 13:17 #12033
    AvatarJBailey
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    Well I guess we are directly supported by Wyse if we have any problems out here with the other units. They just wanted me to get the image.

    Ends up the only reason they wanted it was if this microscope we are putting on there messes it all up, which it didnt 🙂

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