Unable to initialize the Rapport Software Web Server

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  • #193
    AvatarEric
    Member
    • Total Post: 3
    • Newbie

    I’m getting the error message below on my Windows 2003 server running Rapport 4.4.1 Enterprise. We are using a SQL 2000 Database located on another server running Windows 2003. I have not found any specific instructions on how to manually setup the webserver in their help files. Any suggestions?

    Event Type: Error
    Event Source: HServerInit
    Event Category: None
    Event ID: 16
    Date: 10/5/2006
    Time: 12:24:23 PM
    User: N/A
    Computer: SR-03-WDM-01
    Description:
    Unable to initialize the Rapport Management Software Web Server component. Either Rapport Web Server has not been installed or the Web Service is not configured properly. Please refer to the Rapport Help documentation for more information.

    Thanks,

    Eric

    #8837
    AvatarAnonymous
    Member
    • Total Post: 162
    • Jacked into The Matrix
    • ★★★★★★

    Hi Eric,

    Is this a new installation of Rapport? Did you install this on Windows Server 2003 SP1? Have you followed the instructions here?

    http://www.freewysemonkeys.com/site/modules.php?name=News&file=article&sid=32

    Check the Rapport4 service installed and the COM service pack was installed before installing Rapport. Also check Windows DEP is not stopping IIS from starting. If you can provide some more info that would be cool,

    Cheers,
    -TT

    #8855
    AvatarEric
    Member
    • Total Post: 3
    • Newbie

    This is a new install of Rapport. This is installed on Windows 2003 SP1. The Rapport4 service is installed. I don’t know what the com service pack is. How do you check Windows DEP. IIS is starting only the Hserver service was failing. I did not know about the instructions located at http://www.freewysemonkeys.com/site/modules.php?name=News&file=article&sid=32 initially since they are not a part of the “official” Wyse Instructions. I have since looked at them and I installed HF04041021605, HF04041020005, rebooted and then installed HF04041032905 and rebooted. Of course Rapport was already installed when I did this.

    It appears that the Rapport Hotfix has fixed my HServerInit error. However, if I right click My Computer and choose management I recieve the message “Snap-in failed to initialize. Name Rapport.” It looks like the old mmc is still registered somewhere. Any idea of how to remove it?

    Lastly, after the Rapport hotfix was installed when I launch Rapport I get the following message “The following Rapport 4.0 components may need to be updated:SWREP on ‘server name’. Please check/verify that the latest components of the Rapport 4.0 software are installed before continuing. Any ideas?

    Thanks,

    Eric

    #8856
    Avatarthinkthin
    Member
    • Total Post: 1707
    • Jacked into The Matrix
    • ★★★★★★

    Hi Erric,

    Have a look at the hot fix notes where you downloaded them here:
    http://www.freewysemonkeys.com/site/modules.php?name=Downloads&d_op=viewdownloaddetails&lid=59&ttitle=Rapport_441_HF04041006006

    Also the Rapport build document attached to the artical will step you through how to fix the error.

    Finally the SWrep error is due to all the hot fixes going on it the wrong order, there was a forum thread on this and the fix here:

    http://www.freewysemonkeys.com/site/modules.php?name=Forums&file=viewtopic&t=97

    I am gald you found the Rapport installation artical of use!

    Cheers,
    -TT

    #8862
    AvatarEric
    Member
    • Total Post: 3
    • Newbie

    Everything works now. Thanks a bunch.

    Eric

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