Unable to delete devices from WDM.

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  • #7435
    AvatarBruce
    Member
    • Total Post: 2
    • Newbie

    I have a few devices that have been removed from service for one reason or another and I am unable to remove them from the device manager. When I try to delete them I get the message “Client can not be deleted due to pending updates”. I get this message using the delete as well as the force delete option. I am running WDM Workgroup edition version 4.9.1 Build 227 on server 2008 R2.

    #22627
    ConfGenConfGen
    Keymaster
    • Total Post: 11113
    • Jedi Master
    • ★★★★★★★

    Anything in the “Scheduled packages” section?

    CG

    #22640
    AvatarBruce
    Member
    • Total Post: 2
    • Newbie

    No scheduled tasks at all.

    #22644
    ConfGenConfGen
    Keymaster
    • Total Post: 11113
    • Jedi Master
    • ★★★★★★★

    Download the “SQL Queries Tool” from this site, connect it to your DB and check if it shows any sheduled packages there.

    CG

    #23061
    Avatarxenodamus
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    • Total Post: 15
    • Regular Joe
    • ★★

    Old topic, but I wanted to post my resolution for anyone else who stumbles upon it.

    -Launch WDM
    -Expand “Update Manager” in the tree
    -Select “real time commands”
    -Delete all queued commands in the right hand pane

    It seems that commands against stale device entries were the most common cause in our case. Until the queue is empty, new delete commands will not process.

    Hope this helps!

    #23321
    Avatarjoshlamerritt
    Participant
    • Total Post: 9
    • Regular Joe
    • ★★

    @xenodamus wrote:

    Old topic, but I wanted to post my resolution for anyone else who stumbles upon it.

    -Launch WDM
    -Expand “Update Manager” in the tree
    -Select “real time commands”
    -Delete all queued commands in the right hand pane

    It seems that commands against stale device entries were the most common cause in our case. Until the queue is empty, new delete commands will not process.

    Hope this helps!

    Thanks for taking the time to come back and post that. Found it most helpful tonight.

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