ThinOS 9.1 – Wyse 5070 – stuck keyboard mouse Citrix

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  • #96829
    KleinVuurKleinVuur
    Participant
    • Total Post: 8
    • Newbie

    When upgrading or reimaging to ThinOS 9.1 multiple TC’s won’t have a mouse or keyboard when starting the Citrix Session.

    Sometimes plugging in another USB port helps but usually this is not a solution.

    The only solution that seems to work, is to remove all installed packages, and redownload Citrix Package.

    But of course when you don’t give a user admin rights, it is not able to do so.

    Anyone got the same issue or a solution, we have thousands of TC’s en hundreds are facing this issue in many many locations.

    #97454
    RonijsRonijs
    Participant
    • Total Post: 7
    • Newbie

    I got exact same problem using Citrix-workspace-app-2012.
    Delete package and reinstall solved the problem. the real problem is that this issue will come back later.

    I have a second problem with that package: Cannot connect to “Desktop” Host is down. Verify your connection settings and try again.
    Delete package and reinstall solved the problem.

     

    #100177
    AvatarChris.L
    Participant
    • Total Post: 4
    • Newbie

    I had a similar problem, the keyboard was fine but the mouse was stuck. I deleted and reinstalled the Citrix package and the problem is resolved. As KleinVuur noted, plugging into a different USB port would temporarily resolve the issue. Thank you for the information, much appreciated.

    #104973
    AvatarChris.L
    Participant
    • Total Post: 4
    • Newbie

    I removed and reinstalled the Citrix package for the second time and its working again. The 5070 I’m using for testing is PCoIP and a Celeron processor if that’s helpful at all. I’m thinking this is just a bug that needs to ultimately be resolved in an update. Anyone else still having issues with this?

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