ThinOS 9.1.1131 – no keyboard or mouse in Citrix session

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  • #100911
    AvatarIan Horlings
    Participant
    • Total Post: 4
    • Newbie

    Hi everyone,

    So I am just curious if me and my co-workers are the only ones to see this particular issue.

    Most of our thin clients are still on ThinOS 9.0 but we have upgraded a few to 9.1.1131 and on at 2 of them we have seen issues where the user’s keyboard and mouse work perfectly in the ThinOS interface, but when they either launch or re-join a Citrix session, they have no mouse nor keyboard in their Citrix session. They can then log in the same Citrix session on a 9.0 box and it is fine, pull the session back to the 9.1 box and it is bad again. Rebooting the 9.1 thin client does not help. In both cases, once the 9.1 thin client goes bad there is getting it to work again, but other 9.1 thin clients that have not (yet) gone bad or any 9.0 thin client is just fine.

    I opened a ticket with Dell Support about this and they said that had not seen this before, and they have been zero help. The only solution they could offer was to get the thin clients back from the users and re-format them, which has not worked out so far. Our test re-formats have not been very successful so far…

    Any advice would be greatly appreciated!

    #100934
    Avatarnstaab
    Participant
    • Total Post: 23
    • Regular Joe
    • ★★

    Can you check your USB redirection settings? I wonder if you have all USB devices set to redirect to the Citrix Server – if so, that would cause your Mouse and Keyboard to quit working as they would be redirected away from the local client.

    #100935
    AvatarIan Horlings
    Participant
    • Total Post: 4
    • Newbie

    Thanks for the suggestion nstaab.

    I just double checked and with the new ThinOS 9 settings in WMS that isn’t even an option that I am aware of. The only USB redirection I have set is for an external USB DVD drive that I never did get working. It used to work in ThinOS 8.6, but then only in certain virtual machines and not others. In ThinOS 9.anything I have never seen it work ever, it just never shows up in the virtual machine.

    Also, just to clarify, the ThinOS 9.1 thin clients both worked initially for something like a few weeks before they suddenly just stopped working. If it was a settings issue I doubt they nor the other ThinOS 9.1 clients I have that have not (yet anyways) developed this issue would have worked ever in the first place.

    I am of the strong belief that this is a bug in ThinOS 9.1.1131 and am hopeful a future update will help, but who knows when the next update will be released or if this will be fixed in it…

    • This reply was modified 1 month, 3 weeks ago by AvatarIan Horlings.
    #100959
    Avatarnstaab
    Participant
    • Total Post: 23
    • Regular Joe
    • ★★

    If you VNC to the client, do they mouse and keyboard work remotely?

    #104926
    KleinVuurKleinVuur
    Participant
    • Total Post: 8
    • Newbie

    If you remove the Citrix Package and reinstall it should work again.

    Does this happen on Pentium or Celeron TC’s?

    #104947
    Avatarbrian1020
    Participant
    • Total Post: 189
    • Jacked into The Matrix
    • ★★★★★★

    Remove the Citrix package and reinstall or just Delete All packages and reinstall. Had the same thing and that fixed it. Seems to crop up if you do an upgrade AND install packages at the same time.

    When I upgrade from WTOS 8 to 9 I move devices to a global polic that first updates the OS. When complete I move it to a sub policy (regional for time zones and URL brokers and app installs/updates) where I push the packages. Seems to work smoother and also makes it easier to roll out firmware updates by region during off hours.

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