ThinOS 5070 Keyboard and Mouse Freeze on Citrix

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  • #65230
    Avatarsean.sarre@gg.logicalis.com
    Participant
    • Total Post: 26
    • Regular Joe
    • ★★

    Hi

    We have WMS 3.1 and the latest config and our device are 5070 and 3040

    the 5070 have the latest OS 9.1 and 1.8 BIOS and also Citrix 2012

    They all build and configure correctly but once you login to Citrix the mouse and keyboard stop working.  This only happens on the 5070 the 3040 have the 9.1 and latest bios and same citrix 2012 and they all work fine.  Any Ideas

    #67874
    ConfGenConfGen
    Keymaster
    • Total Post: 11285
    • Jedi Master
    • ★★★★★★★

    How did you upgrade the 5070? Directly from 8 to 9.1 or did you use a step in between (8>9.0>9.1)?

    CG

    #76350
    Avatarsean.sarre@gg.logicalis.com
    Participant
    • Total Post: 26
    • Regular Joe
    • ★★

    Stepped to 9 then 9.1.  But i rebuilt all problem ones with USb and they work now the issue is the same with 3040 – they work on first boot after rebuild but stop after second reboot – but weirdly not all of them we have just done 16 and 6 work fine 10 dont

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