TCX Rich sound causing log off issues..

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  • #6436
    istefanos
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    Hello fellow Monkeys,

    In a nut shell, when some of our users log off their Windows XP SP3 VDI ( VMware View 4.5) while using the c10LE terminals, they receive a End Task/Connection Tray message.. after many many hours of research with Microsoft and Wyse support, we discovered that TCX rich sound is the culprit..
    the issue was when the sound control button is enabled on the task bar.. it causes TCX rich sound to fail on log off, as a sound request is sent to the Wyse terminal during log off, when the request is received back by Windows it causes the End task to display

    Is there anyone out there that has seen this issue? The fix for now is to disable the Sound control icon in the task bar

    We are using the latest version of WTOS 7, Latest TCX, Latest version of RDP for Windows, and VMware View.

    #19979
    ConfGen
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    Ask your SE (Josh I guess) to give you TCX 4.1 beta. I think this could help.

    CG

    #19994
    istefanos
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    Thanks CG

    I believe we tested this out already but I will ask Josh again.. Has anyone seen this before? The work around works great ( disable the Sound icon in the taskbar menu) , but ultimately we need to fix this issue as it is infact RichSound TCX causing it..

    #19995
    ConfGen
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    Say “hello” to Josh from me 😉

    CG

    #20015
    ConfGen
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    4.1 is released now.

    CG

    #20020
    istefanos
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    Thanks CG i got it yesterday from my Wyse portal.. and to answer the question , it still happens…

    #20032
    ConfGen
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    Then you would have to open a call with Wyse/Josh.

    CG

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