Reimaging of 3125 hangs

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  • #417
    Avatarschoolmaster
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    Hi all,

    Today I upgraded a number of Wyse 3125SE units to a newer firmware level, or at least I tried to. Out of 13 units, 8 succeeded but 5 failed.
    As the failed units were as good as dead (they booted but were not responsive to key, mouse or network) I have attempted to reimage them by using the netxfer18 utility from Wyse and a valid image (tried both 506.4 and 529.1) on an isolated network.
    Initially this seems to work fine. The TC finds the netxfer18 server and downloads the bootp.bin image. The PC with netxfer18 confirms start and end of transfer.
    But the TC now doesn’t do anything anymore. It stays in the screen from the download which effectively says no more than the following two lines:

    TFTP Loader. 1.06
    Initializing NAND flash data

    It is doing so for over an hour already which seems rather unneccesary to me.

    What might me be the problem?

    #9558
    Avatarthinkthin
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    • Jacked into The Matrix
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    Wow, no idea.

    If you start netxfer again (P key) does it always stop at this screen? The loading of frmware should only take about 3 mins and then the device will extract the image – you will see the details of the file copy on screen while this happens.

    Try and P key some of the other problem units and see what happens.

    Very strage as netXfer is quite reliable,

    Cheers,
    -TT

    #9564
    Avatarschoolmaster
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    Yes it always stops here no matter what bin file I use (506.4, 529.1).
    However, I tried using mkutc.bat (though the manual says I don’t need to) and then the TC reboots immediately after downloading the bootp.bin file (which not really surprises me).

    Other TC’s I tried act the very same way.

    On the PC I have disabled all services that might interfere.

    I did notice an oddity in the TC behaviour though: the procedure to make the 3125SE start the image download doesn’t exactly work the way it is stated in the manual. According to the manual one would have to press the power-button and keep it depressed while tapping the ‘P’ button until the Netxfer messages starts appearing.
    It didn’t actually work exactly like that. It may seem irrelevant but I mention it anyway just to avoid any possible mistakes on my side. As it does start a netxfer transfer I think it is not important but here is how it works for me:
    1) I unplug the TC and let it rest for a moment before reconnecting the power again. I wait until the yellow power-indicator turns off.
    2) I press the power button and hold it for (at least) 5 seconds while I tap the ‘P’ button. During this period the power-led lights green, briefly displays the Wyse logo screen then turns blank again.
    3) I release the power-button but keep on tapping the ‘P’ button. The power-led turns to a mixture of green and yellow. No other response follows. The manual suggests that now the netxfer process should start. It doesn’t.
    4) I stop pressing the ‘P’button. I then have to hold the power-button again for a few seconds. It turns green during the pressing, then after releasing it turns yellow and the netxfer process starts.
    5) Again pressing the power button for a few seconds restarts the netxfer part of the sequence.

    #9565
    Avatarschoolmaster
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    I succeeded in solving the problem.
    After having tried all kinds of things both on TC and PC (including disabling services etc) I installed the netxfer software on another and totally clean PC.
    It worked at once.

    I haven’t been able yet to figure out the difference between the two PC’s. Maybe it has something to do with different Java versions (updates). But now the process of reimaging is working.

    I was under the impression that the the TFTP process had completed because it was talking about the NAND flash stuff. But this is misleading. The netxfer program is quite involved.

    Thanks for braining along with me.

    #9569
    Avatarthinkthin
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    Glad you solved it, I will watch out for the MS Java issue if it comes up again – thanks for the tip!

    Cheers,
    -TT

    #9571
    Avatarschoolmaster
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    • Total Post: 4
    • Newbie

    After having solved the problem I tried to investigate what service caused the problem.

    First I had a look at Java and made both versions equal. No luck.
    Then I compared both machines (slightly different types) for the services and applications used. I shut down all services and apps on the problematic PC that were not available or operating on the working PC. Again no difference.
    The eventlog didn’t contain any clues either.

    So alas, I’m at a loss for now as to what caused the problems with netxfer18.
    If anyone would have a suggestion as to what might interfere with netxfer18 I am most willing to try it out.

    #13874
    AvatarLord_Jereth
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    • Total Post: 8
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    Hi folks,

    Having the same problems. I work at a facility that recycles/refurbishes and resells old/discarded tech. I’m the guy who’s in charge of thin clients (as well as a bunch of other goofy, fun stuff) and I run up against this problem every so often.

    Just wondering if anyone had figured anything further out on this problem or if anyone had come up with a work-around.

    Any further help would be appreciated.

    8) LJ

    P.S. I know this is an old thread and I’m sorry if this is one of those forums that hate noobs waking the dead. I’m at work so didn’t really have time to do a more thorough search of the forum.

    #13886
    Avatarthinkthin
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    • Total Post: 1707
    • Jacked into The Matrix
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    Not sure however…..

    I have completed a project converting 3125 to 1125 (CE to WTOS) and found a large amout of units with AMTEL BIOS (NOR) chips would not re-flash.

    We purchased new SST chips and they flashed. So, see if you can FTP upgrade the units and check the BIOS chip and see what type it is,

    Cheers,
    -TT

    (And of course I will send you a NastyGram for opening an old thread – we have rules here dam it, rules! Just wish I could find where I posted them…)

    #13888
    AvatarLord_Jereth
    Member
    • Total Post: 8
    • Newbie

    @thinkthin wrote:

    Not sure however…..

    I have completed a project converting 3125 to 1125 (CE to WTOS) and found a large amout of units with AMTEL BIOS (NOR) chips would not re-flash.

    We purchased new SST chips and they flashed. So, see if you can FTP upgrade the units and check the BIOS chip and see what type it is,

    Cheers,
    -TT

    (And of course I will send you a NastyGram for opening an old thread – we have rules here dam it, rules! Just wish I could find where I posted them…)

    TT,

    Now, that finally makes sense! I was wondering why some would work and some would not if it was supposedly some mysterious incompatibility with my test server. That explanation just saved me a lot of time and headaches.

    I don’t know about you but I think that bit of new info was worth the zombified thread. If not, I’ll send you a bunch of wet noodles and you can flog me later. 😆

    Take care and thanks again,

    8) LJ

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