R10L devices won’t take firmware upgrade to verison 7.1_033

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  • #7045
    • Total Post: 7
    • Newbie

    After getting some help from WYSE support I thought I was done and got my issue resolved. As the subject suggests, my devices aren’t taking the FW upgrade. When dealing with WYSE support they had me do a few things that appeard to resolve my issue:

    1. Configure option tag 162 (prior to calling them I didn’t have this set up)
    2. In the wnos.ini file the Engineer commented out fileserver and rootpath with a semicolon
    3. In IIS under website, he enabled directory browsing on the WYSE folder

    Once these steps were completed it looked like everything was fine. I remotely rebooted a few R10 that I knew no one was using and the FW upgraded. Yesterday I tried this again on a larger group and none of them upgraded. After doing some clean up of the device manager inventory, I am now all current with active devices and they all appear to be checking in.

    I’m not sure what else to do. Any suggestions?

    • Total Post: 11485
    • Jedi Master
    • ★★★★★★★

    Check the FTP server log. Do you see any hints on if the devices try to load the firmware? Wrong path? Missing permissions?


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