Problem Installing WebCams

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  • #6701
    AvatarTJTom
    Member
    • Total Post: 2
    • Newbie

    We are having problems installing webcams on to a Wyse thin client.

    The Terminal server is a Microsoft Windows Server 2003 Service Pack 2.
    The Wyse Thin client is an R90LW running Windows Embedded.

    Installed on both the server and client is the Wyse TCX Suite version 4.1.0.19
    The Terminal server also has various webcam software installed.

    We have tried two webcams:
    Logitech QuickCam Pro 9000
    Microsoft LifeCam VX-700

    I will start with the Logitech webcam
    The drivers for the Logitech have been installed on the server.
    1. The Wyse machine is turned on and the webcam plugged into the USB port on the front of the machine. The webcam is then registered on the Wyse TCX software.
    2. I then connected to the Terminal server as administrator from the Wyse machine.
    3. Clicked “Proceed” on the Wyse “Everyone will be able to use this device” message box.
    4. Run some webcam software, and select the USB webcam.
    5. An image then appears from the camera but with a very slow refresh rate.
    6. After about 5 minutes of running some webcam software the server either stops responding or reboots itself due to a system error. We have also had occasions where the Wyse machine has a “Blue screen” event or has rebooted itself.

    We have also tried a Microsoft cam
    No drivers are required to be installed for this cam.
    1. The Wyse machine is turned on and the webcam plugged into the USB port on the front of the machine. The web cam registered on the Wyse TCX software.
    2. I then connected to the Terminal server as administrator from the Wyse machine.
    3. Clicked “Proceed” on the Wyse “Everyone will be able to use this device” message box.
    4. Run some webcam software, the USB webcam is unavailable. In Device Manager the web cam shows as Other/Microsoft.
    5. However when the webcam is connected directly to the USB port on the front of the server, we are able to run some web cam software and select the “USB device”, and the web cam works.

    We urgently require assistance to resolve these issues.

    #20648
    ConfGenConfGen
    Keymaster
    • Total Post: 11217
    • Jedi Master
    • ★★★★★★★

    Have you specified the PID, VID, etc details in the TCX interfaces (on the client AND server) to make sure the devices is fully mapped?

    CG

    #20656
    AvatarTJTom
    Member
    • Total Post: 2
    • Newbie

    @ConfGen wrote:

    Have you specified the PID, VID, etc details in the TCX interfaces (on the client AND server) to make sure the devices is fully mapped?

    CG

    I don’t believe we have specified these details.

    I am unfamiliar with the PID and VID, could you tell me what they are and how to go about specifying them?

    Thanks

    #20914
    Avatartarasov
    Member
    • Total Post: 138
    • Legend in Own LunchBox
    • ★★★★★

    To TJTom: Logitech is no good due to its drivers. Moreover MS web cams can’t work on Win7 after Logitech drivers have been installed -even on REAL PC! This article is on the MS support site. Maybe something similar is on W2003S. WIA servce is enabled as I understood, yes?

    #20970
    ConfGenConfGen
    Keymaster
    • Total Post: 11217
    • Jedi Master
    • ★★★★★★★

    Go to nirsoft.com and download the “USB Device View” tool. Start it on your TC or PC and plug in the webcam. Now write down the ProductID, VendorID, USB class, USB subclass and USB protocol and modify TCX to force this device to map it to a session.
    Could be that the webcam is a device with more than one ID set. Maybe because cam and mic are treated separately. Then one part is mapped and the other not.
    Add the IDs to the TCX config should fix this.

    CG

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