PKG not auto installing

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  • #47117
    smith_ll
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    Is anyone else having issues with WMS 1.2 and PKGs not auto installing upon device checking in for the first time?

    If I remember correctly this wasn’t something I needed to schedule in for devices to do in 1.1 but in 1.2 I need to push this out each time I enroll a new device.

    The app policy states to apply to new devices, but there doesn’t seem to be an option for me to apply on check in.

    App Policy

    As a result I’m having to manually push out an install schedule for the two PKGs I need installed each time I roll out a new terminal….which tries to install on every terminal I’ve already installed it on.

    Is it not possible to use the old;

    AutoLoad=2 \

    LoadPkg=2 \

    AddPkg=TCX, FR, RTME

    Within the device policy? This worked fine when just working with a wnos.ini 🙁

    #47212
    smith_ll
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    Whether anyone else has come across this or not but the only way I can seem to get the pkgs to install is to Validate Key on the terminal. I don’t have the option to install as they suggest (poor screenshot I know)

    #47277
    elproducto
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    I am having issue installing Horizon PKG automatically due to firmware upgrade going first.  The PKG does not install post firmware update.  I put in ticket around this and in true Dell fashion it get buried and ignored.

    #47307
    smith_ll
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    Yeah, they are shipping with old firmware so try to do the upgrade upon first checkin, I think you are right in saying this firmware upgrade is then preventing them from installing the pkgs.

    I’m having to let them boot, hang/fail on installing the pkgs, restart, allow them to upgrade the firmware. Then manually validate the key in the central configuration. They then receive the pkgs without any issues. It’s a pain but it’s the only way I can get them to work for now without having to fill in one of those massive word documents from Dell.

    LS

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