OS Upgrade – 5040 AIO (5213)

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  • #53653
    AvatarRob
    Participant
    • Total Post: 2
    • Newbie

    I’m having the most difficult time trying to update the OS version from 8.5_017 to anything above that in 8.6_x.

    Using the CCM, ThinClients respond to all remote commands but never picks up any change of FW to upgrade the version. Most of the machines are on 3.0P and 3.0T. I can get one machine to update just fine but if I do another machine, on the same version and same BIOS, the OS doesn’t update.

    I’ve tried 6 different versions and none will take on the majority of the machines. Looking through log dumps, I don’t see anything abnormal compared to the 1 machine that did work.

    Any help is greatly appreciated since upgrading the version would solve some of the major bugs I currently have.

     

    #53656
    AvatarRob
    Participant
    • Total Post: 2
    • Newbie

    After an hour-long telephone call with Dell, figured out that the machines have device-level configurations that superseded group-level configurations.

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