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30. June 2011 at 12:13 #6717
I have noticed, that after I updated a R90L7 to the new WFR2 Image the WDM won’t set the correct status of that client to “green”.
VNC is possible from the WDM console.
The WDM entry in the Thin Client itself points to the correct IP of my WDM server. The server is also reachable via ping-command from the client.
Does anybody know a solution for that?1. July 2011 at 8:13 #20691
Can you do a network trace while the client is supposed to check in? Does this check in happen at all or is it somehow rejected by the WDM server?
CG4. July 2011 at 11:39 #20712
Hm…, I’m not sure how to do that.
The client was ok, all the time with the old image. Once I send the new over, it stays “red”. If I delete the device it will never again show up. If I install the old image via USB stick, it check’s in directly and switches to “green”.4. July 2011 at 18:14 #20713
You will find a newer HAgent on the Wyse Download page for the R90.
Try to update the HAgent to that version.
Are you using DHCP option tags? You will need 186 AND 192 to get to work.
A network trace is easy to do but maybe not easy to analyse. Download MS Netmon for free and install it on your WDM server. Start the trace, then the client and stop the trace appr one minute after the default account (User) was logged in.
Look for HTTP checkins and compare to ones of working clients.
CG5. July 2011 at 8:31 #20715tarasovMember
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- Legend in Own LunchBox
ConfGen is right – update HAgent. I had similar problem – new WDM agent solved it: hard code WDM IP into WDM applet in the R90L7 Control Panel, reboot device – it should check in to WDM, then push new agent to the device and reset WDM IP in the Control Panel. Should work.7. July 2011 at 8:57 #20727
Thanks for the hints, guys. I did not solve the problem yet, but I found out, that once I push the new image, the HAgent-Service fails to start! So this is the reason, why it does not check in to WDM.
After updating it to 126.96.36.199 it keeps failing to start. The messages in eventviewer refer to a “ntdll.dll” file. If I manually start it, it keeps failing again.
Is this helpful for solving my problem?7. July 2011 at 9:41 #20728
So you do see this issue with the new build 818, correct?
CG7. July 2011 at 10:55 #20730
Yes, it’s with 0818. I’ve downloaded both images from Wyse website and pushed them out to my clients.7. July 2011 at 13:41 #20733
as the HAgent 188.8.131.52 works pretty good in the old Wyse image, I have installed this to the new Wyse Image and the client checks in finally!
So I tried to push out the new HAgent 184.108.40.206 via WDM. The installation seems to run well, but after another reboot, the service refuses to start again.
❓12. July 2011 at 10:58 #20750
I heard some more complaints about the HAgent quits working after 30 seconds but haven’t seen any solution right now.
Can you start the HAgent service manually? Does it quit after 30 seconds?
CG12. July 2011 at 11:28 #20752
Yes, I can confirm that. The agent starts and quits maybe faster than 30sec. As I told before, I can also see a message in the event viewer refering to a “ntdll.dll” file.12. July 2011 at 11:44 #20754
This is the correct message from the application error log:
Quelle: Application Error
Datum: 12.07.2011 13:39:47
Benutzer: Nicht zutreffend
Name der fehlerhaften Anwendung: hagent.exe, Version: 220.127.116.11, Zeitstempel: 0x4dff12a0
Name des fehlerhaften Moduls: ntdll.dll, Version: 6.1.7601.17514, Zeitstempel: 0x4ce7b96e
ID des fehlerhaften Prozesses: 0x984
Startzeit der fehlerhaften Anwendung: 0x01cc40885a6d5bfa
Pfad der fehlerhaften Anwendung: C:Program FilesWDMhagent.exe
Pfad des fehlerhaften Moduls: C:WindowsSYSTEM32ntdll.dll
Berichtskennung: a4c65a6d-ac7b-11e0-9bf5-008064991b7b12. July 2011 at 15:18 #20759
Have you entered the WDM address on the client as a “name” or “IP address”.
If name, try IP.
CG13. July 2011 at 6:21 #20764
I have tried IP, name and FQDN, but none of that keeps the HAgent-Service from failing after some time.13. July 2011 at 23:02 #20773karazielMember
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- Back Stage Pass
Is IPv6 enabled on the device? Is IPv6 is enabled on your network? Does it help to disable the local IPv6 service?
Does the HAgent service crash if you leave the WDM Server location field blank?
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