Need help with where to start…

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  • #1584
    Avatarplaplaca
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    Hello everyone,

    I just started administrating a network for a mid size insurance company that has been deploying Wyse V10L WTOS clients connecting to a Citrix farm. So far there has been about 30 V10L’s deployed and most probably that will double in the next year. There are 5 physical locations.

    All of these clients have been set up and connect to Citrix through the ICA, everything seem to be running smoothly and trouble free so far.

    What I am tasked with is administrating and maintaining these machines, so of course I’ve been looking at WDM… but I’m having a little trouble trying to figure out where to start and what is provided and what are charged services. I called Wyse and talked to a sales rep, but he was doing his pitch and I did not really get out of him what I needed. Our use of the TC is fairly simple and straight forward, connect to the Citrix farm, no audio or video needs, no connected devices like printers or USB devices. We will be using dual monitors soon

    What I’ve read is that WDM Workgroup comes with the client, but upgrades are $19 a seat. Does this mean I can install 4.7 WG and manage all my machines but have to pay for any future WDM upgrades. Or do I have to up grade the older machines now to work with 4.7?

    Currently we do not have any support contract with Wyse other then the included warrenty.

    Are the upgrades for items such as WTOS and BIOS availible only through the support contract or are they pay for items?

    We are also looking to equip the Thin Clients with dual monitors and have test setups in place. I see that TCX can help manage the dual monitor configuration. But is this something that can be done with in WDM, or are both products needed and is there additional cost for licensing.

    The reason I ask about what is charge or not is that the managment here is more then willing to buy what they need, but I will need to provide a justification and make sure we are not paying for things we do not need.

    Thank you in advance for and help or direction any one can provide.

    Have a great day!

    Paul

    #14374
    AvatarCory
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    Seeing as you are running all Wyse OS devices that don’t need imaging, you would probably be just fine running Wyse Device Manager workgroup edition. This is provided without licensing costs by Wyse if you have the terminals and should be available to download at their website.

    The only reason to use Enterprise is if you want to have your database on a separate server and want to build remote imaging repositories (so you’re not transfering 512-1gb images across the WAN to your XPe terminals) – but if everything is Wyse OS, there is no imaging, so no need for it.

    I would start by downloading and installing WDM and playing with it to see if it provides what you need for management of your environment.

    -Note after re-reading your post: I’m not sure about the upgrade costs, but I would contact Wyse again and ask them specifically what is involved with patching and upgrading WDM under a WORKGROUP license. I would still recommend getting the server setup under workgroup edition and learning your way around the program. This way you will be more educated when talking to the sales reps.

    Download WDM 4.7 here:
    http://www.wyse.com/bundle/download.asp

    #14385
    ConfGenConfGen
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    In addition to Cory’s answer I would like to provide some more infos.

    – Workgroup vs Enterprise: There is one more reason to use Enterprise then the ones Cory named already. With Enterprise you can use a feature called Default Device Configuration (DDC). With DDC you can create groups of device and assign different configuration files to each group. This way you can use several different wnos.ini files and simply drag&drop the devices to a group with a special config. In my opinion the best Enterprise feature you can get.

    – Licensing cost: As soon as you buy a Wyse client you also get a Workgrop license bundled along with it. But if you do not have any maintenance contract then you can only use the WDM version for free that was released at the time you bought the client. If you haven’t bought any client the last days you cannot use WDM 4.7 for free.
    This could really be very confusing if you are buying client in very small charges over some time period.
    I would recommend to buy 30 upgrade licenses to get everything on WDM 4.7. And also buy a maintenance contract to avoid this in the future.
    If you like the idea of DDC you should probably upgrade to Enterprise.

    Just my 2 cents.

    CG

    #14418
    AvatarCory
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    Thanks for the additional info, ConfGen. I wasn’t aware of the particular licensing limits for workgroup edition…good to know.

    Good luck, plaplaca!

    #14432
    Avatarplaplaca
    Member
    • Total Post: 2
    • Newbie

    Thank you for all your input, I was out for a couple of days and just getting back to this now. I will follow your sugestions and let you know how things are going.

    Our setup will be fairly simple, all the TC’s will be setup the same so I’m thinking the Workgroup edition will sufice. I’m just wanting a way to better manage the remotes sites other then getting in the car and driving two hours! 🙂

    One confusing part that is left and I can ask Wyse once I get more time in on the WDM is on the version use. Since we have bought/are buying these V10L’s at different times do you have to buy the upgrades for the older ones to use 4.7 or does having just bought some V10L’s allow you to use v4.7 on all clients?

    This is a great site and I’ve read though many, many posts and found them very informative and helpful. Thanks!

    Paul

    #14446
    ConfGenConfGen
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    As already said, you are always buying clients along with a license for the current WDM version.
    When you are buying a new client and there is a newer version of WDM available, you would have one license for the new version but aren’t allowed to use the old clients with the new WDM version but vice versa.
    If you want to always use the most current version you should buy a maintenance. IMHO I would always buy this.

    CG

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