Keyboard settings not retained after firmware update

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  • January 8, 2021 at 10:06 am #54075
    schurmb
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    Hi ,

     

    After updating our thinos 8.6_027 devices to firmware 8.6_303 we noticed that the keyboard settings that are set via WMS are not set on the device anymore.

    We have to set them manually on the device again.

    Anyone had the same issue? We use wms 1.2 (plan to update after the migration)

    regards

     

    January 12, 2021 at 12:23 pm #54098
    slayer27
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    Hello,

    I have the same problem, with WMS 3.0 and Wyse 3040 in the firmware 9.0.1133 and 9.0.4024. My keyboard is settings in french but in my citrix session the keyboard is in english.  Only after upgrade firmware.

    Any idea ?

    Best regards.

    January 12, 2021 at 2:50 pm #54099
    schurmb
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    We do have the following parameters set under the advanced settings in WMS:

    ManualOverride=yes Components=”display,keyboard,mouse,audio”

    During the firmware upgrade there is a popup to choose if you want to keep the personal settings or reset them. There is a timer, and the default is no.

    So if no one chooses to save, it resets to english keyboard.

    However we set the keyboard via WMS, so no user chosen setting, but maybe this is normal.

    Since we upgrade our thin clients when no user is present, this isn’t an option.

    Is there an option to force to keep the personal settings when upgrading firmware?

     

    Regards

     

    regards

    January 13, 2021 at 10:25 am #54111
    schurmb
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    Thinos Firmware upgrade message

    This is the message that is displayed while upgrading. When you don’t choose anything, the keyboard settings are set back to English. When you click ok, they remain like you set in Wyse console.

    Is there a way to force retaining the settings without user intervention?

     

    Kr

    January 20, 2021 at 2:27 pm #58324
    ConfGen
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    Unfortunately not

    CG

    February 12, 2021 at 10:13 am #74032
    schurmb
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    Hi,

     

    I added following line in the advanced parameters:

     

    FactoryDefault=no

     

    This seems to prevent the thin clients to reset to factory default after the firmware upgrade.

     

    Kr

    Boris

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