Just Loaded 4.5.3 and can not image machines (up or down)

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  • #1401
    Avatardwsclskdsjrs
    Member
    • Total Post: 4
    • Newbie

    Have been using Rapport 4.4.1 imaging Wyse 941g without any issues. Just received a new batch of Wyse V90L and could not image them with 4.4.1. Setup server running Server 2000 sp4 and loaded 4.5.3 fresh. I can see the thinclients and even shadow them, but I can pull an image or dump an image. Everytime it looks like it will image, it comes up and says searching for interface and then it continues to a point and states: Launch Attempt 1
    Launch Attempt 2
    Launch Attempt (all the way up to 16) then it comes up and says ERROR.
    30 seconds later, it reboots.
    I am using the trial version right now until I can get the full version ordered.
    I believe it is probably a simple fix, but my head hurts from banging it against the wall.

    Thanks for the help…..

    #13667
    ConfGenConfGen
    Keymaster
    • Total Post: 10971
    • Jedi Master
    • ★★★★★★★

    Hi,

    copy the content of the swrep folder from the installation directory to inetpubftprootrapport.
    It looks like some files in the toolssa folder are missing.

    CG

    #13675
    Avatardwsclskdsjrs
    Member
    • Total Post: 4
    • Newbie

    Thanks for the help. Unfortunately I still can’t image. When the 941G boots, it picks up an IP, then it goes to the RAPPORT.EXE, it finds the Boot Server, it finds the TFTP interface, it finds the Hserver RTI_HPORT 80, and then it states Uploading 008#######, then in comes up with the Launch Attempt 1 008###### up to Launch Attempt 16, then it states: File Open ERROR for 008######## Unable to Continue, Reboot in 30 Seconds. Then it starts all over again.

    Any ideas ?

    Thanks again for the help.

    #13678
    ConfGenConfGen
    Keymaster
    • Total Post: 10971
    • Jedi Master
    • ★★★★★★★

    Can you please send the complete messages? Of course not all 16 attempts 😉

    #13681
    Avatardwsclskdsjrs
    Member
    • Total Post: 4
    • Newbie

    Okay here we go…

    Client IP: 172.99.0.19, MASK: 255.255.255.0, DHCPIP: 172.99.0.9

    AUTO SELECT: RAPPORT.EXE

    BOOT SERVER IP: 172.99.0.9

    CONTACTING SERVER [4001] (02)
    SEARCHING FOR INTERFACE +-+-+- (TFTP)

    MY IP 172.99.0.19, SERVER IP: 172.99.0.9 GW: 0.0.0.0

    RTI_Hserver 172.99.0.9 RTI_Hport 80
    Server Found [4001] (01)
    Uploading 00806450XXX# [4002] (02)
    Launch Attempt (1) ‘00806450XXX#’ :
    Launch Attempt (16) ‘00806450XXX#’ :
    File Open ERROR for ‘00806450XXX#’ Unable to Continue
    RESTARTING in 30 Seconds

    That’s it…

    #13686
    ConfGenConfGen
    Keymaster
    • Total Post: 10971
    • Jedi Master
    • ★★★★★★★

    Can you check your SW Repository settings (Configuration Manager-SW Rep) and verify if the repository is enter with IP? Do not use a WINS or DNS name here. Always IP.

    CG

    #13692
    Avatardwsclskdsjrs
    Member
    • Total Post: 4
    • Newbie

    These are the settings I have.

    Name: MASTER (greyed out)
    Location: 172.99.0.9
    Transfer Type: File Transfer Program
    Relative Path: /rapport
    Session Timeout: 200
    Bandwidth: 10240
    username: rapport
    passwd: ********
    Verification: ********

    When I run the test connection, it comes back and says:
    FTP Connection Test Successful

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