Installation error WDM 4.7.1

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  • #1731
    AvatarGerimedica
    Member
    • Total Post: 2
    • Newbie

    New to WDM, but I did read the Installation Guide, searched the Forum and checked the Troubleshooting Guide and Googled.

    My problem is that a freshly installed Windows Server 2003 R2 box won’t install WDM. After following the preparation instructions from the Installation Guide closely, DHCP, FTP, WebDAV, Certificate, I launched the Installer, which terminates with this error message:

    WDM 4.7.1 – InstallShield Wizard
    Unable to add Rapport user to FTP. Exiting Install.

    Nevertheless, user “rapport” is added. I’ve tried the installation procedure several times on freshly imaged Win2k3r2 machines, to no avail.

    Any suggestions are greatly appreciated.

    Greetings,
    Jae

    #14979
    ConfGenConfGen
    Keymaster
    • Total Post: 11116
    • Jedi Master
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    Could it be that your W2k3 box is a domain controller? WDM is not supported on domain controller as there is no way to create a local user.

    CG

    #14980
    AvatarGerimedica
    Member
    • Total Post: 2
    • Newbie

    As Yoda would put it: “Worked, it did”

    Thanks heaps.

    #14981
    ConfGenConfGen
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    Glad I could help, I am

    CG

    #15698
    AvatarCACB
    Member
    • Total Post: 3
    • Newbie

    I am getting the same error when attempting to install WDM 4.7.1 onto Windows 2003 R2 Sp2. My server definitely is not a DC. My server is a brand new build mounted on Vmware ESX3.5.
    I think I installed the FTP service and the WEBDav component prerequisite correctly but DHCP and certificates are not configured as yet.
    I have seen in other post ssuggestions to remove the Rapport user account from the server, currently there is no Rapport user account.
    Any suggestions?

    #15699
    AvatarCACB
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    • Total Post: 3
    • Newbie

    It turns out that something in group policy was preventing WDM from installing. A WYSE techie told me it could be password complexity. After I removed the server from the domain I was able to install WDM. I rejoined the server to the domain where upon I could use WDM.

    #15700
    ConfGenConfGen
    Keymaster
    • Total Post: 11116
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    Are you installing WDM via RDP? Do it locally!
    Are you installing WDM with an admin account? Do so!

    CG

    #15701
    AvatarCACB
    Member
    • Total Post: 3
    • Newbie

    I was doing it via RDP and using a admin account. As I mentioned previously, I was finally able to install the software by removing the server from the domain.
    Thanks anyway.

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