How to download hotfixes at Wyse ?

  • This topic is empty.
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #7791
    AvatarLordOfFlies
    Member
    • Total Post: 9
    • Regular Joe
    • β˜…β˜…

    Hi to all,

    I’m a bit puzzled at present.
    When I go to Wyse’s website I’m able to download major releases of WDM.

    Hotfixes are not displayed but a note tells me
    “For all updates and latest releases please go to Self Service Center –> Product Registration –> My Downloads”

    When successfully logged on at the above mentioned Self Service Center with the account I created a few years ago I see ….
    … nothing ! πŸ˜•

    There is no such point as “Product Registration”.
    Seeing the Headline “Oracle Applications Home Page” in this conjunction makes me wanna get rude …
    … but that’s another story.

    How do I navigate on this Self Service Center to find the hotfixes I search for ?
    Yuck ! I’d really like to kick Wyse for this annoying, ugly thing !

    Any help on how to find available Hotfixes is appreciated

    #23747
    ConfGenConfGen
    Keymaster
    • Total Post: 9902
    • Jedi Master
    • β˜…β˜…β˜…β˜…β˜…β˜…β˜…

    This one is really annoying in my opinion.
    Wyse has decided to only hand out the HFs to customers with a valid maintenance. So just beeing registered is not enough anymore.
    This should prevent customer to always upgrade to the lastest version of WDM with paying for the upgrade.

    CG

    #23755
    AvatarLordOfFlies
    Member
    • Total Post: 9
    • Regular Joe
    • β˜…β˜…

    Hmm …

    O.K. this doesn’t matter as long as all my products are supported by the current WDM version I’m running, but …

    … we just purchased some fresh devices. (C90LEW)
    Just for being curious I registered one of them.
    This still doesn’t give me the option to access any WDM hotfixes.

    What will happen when I have to upgrade WDM because my brand new devices are only supported by the newest WDM version or even better by it’s hotfixed brother ??

    That’s not very customer-friendly.
    There’s more and more reasons, to switch to IGEL.
    They’re indeed more expensive but on the other hand got way better support.
    IGEL’s pendant to WDM looks lightyears ahead and is even capable of assimilating wyse devices.

    #23758
    ConfGenConfGen
    Keymaster
    • Total Post: 9902
    • Jedi Master
    • β˜…β˜…β˜…β˜…β˜…β˜…β˜…

    This is true and as stated before, I am also not very happy with this.
    Registering a client does not give you access to any WDM downloads. You would have to buy WDM maintenance to get access.
    Assuming you are buying new devices that are not supported in your WDM version.
    If you do have a valid maintenance, just upgrade your WDM server and you are fine.
    If not, you can either install a second WDM server with the newest WDM version as your a eligible to it. Or you would have to buy an upgrade for all old clients and move them to the new server.

    IGEL is not bad and the Mgmt SW is really looking nice and easy. But they have their issue also. They do not support as many clients in one console as WDM, they are not as flexible in the console when it comes to grouping or scripting your own packages.
    You are correct that the first impression is nice. But dig a little bit deeper before you make up your mind.

    CG

    #23761
    AvatarLordOfFlies
    Member
    • Total Post: 9
    • Regular Joe
    • β˜…β˜…

    Hello !

    I’m sure you’re right.
    There’s always pros and cons as IGEL devices and software won’t be bugfree.

    But taking away something, what was there before and what is still offered by competitors ain’t really smart.
    Why drive customers to think about alternatives, by being so inconvenient ?

    The Oracle Self Service Center itself is painful enough; there was no need to set one more atop.

Viewing 5 posts - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.