How to Capture Coredumps ?

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22. February 2012 at 0:10 #7134
VirtualKen
Member
- Total Post: 8
- Newbie
Hi,
We have been having Coredumps ever since upgrading to firmware 1.17_37 in November.

We have a Support case open with Wyse but have been unable to capture a CoreDump successfully to supply then with. Repeated requests to validate our ini config to enable the CoreDump and the capture procedure have fallen on deaf ears.

I have just had an instance today when the Xenith Pro Coredumped. I inserted a USB and restarted the device. The USB activity light started and was continually flashing.
Eventually checked the Event logs and had message :

Uploading coredump,10981962 bytes……
Upload coredump: write ‘E:/WTOS_coredump’ Error 2

Partial Extract from our xen.ini:

# Set Language to Aus
Language=Au

;; Set Branch Repeater
SessionConfig=ICA
BranchRepeater=yes
mapdisks=no

AutoSignoff=yes

;; New parameters in Firmware 1.6
SessionConfig=ALL
VUSB_DISKS=yes
VUSB_AUDIO=YES
VUSB_VIDEO=YES
VUSB_PRINTER=YES

;; Enable crash dump upload
Privilege=High Upload=usb

Any advice / guidance greatly appreciated.
Thanks,
Ken.
22. February 2012 at 15:03 #21826
ConfGen
Keymaster
- Total Post: 11485
- Jedi Master
Your xen.ini looks fine to me.
But what makes me curious is that the eventlog says “Upload coredump: write E:…..”

Do you have any other USB devices attached?
Is your USB stick mapped as D: or E: when you insert it?

CG
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Jim Lathan

Greetings! My name is Jim Lathan, and I am a nerd, Diginerd is what my friends know me as. I have been with Dell about 20 years serving in many roles; mostly Systems Engineer. My history with Wyse starts years before the Dell acquisition. Before the purchase of Wyse, I and a hand full of system engineers guided dell to desktop virtualization leading to Dell developing its first Thin Client. Having kickstarted the VDI strategy I moved to the Client Product Group where I co-launched Dells VDI-in-a-box and participated in the vetting of the thin client industry which led to Dell purchasing Wyse. Once the acquisition was completed, I moved back into a systems engineer role to help educate and promote the new Dell / Wyse solutions. Years later, I have been active in providing feedback and new product evaluations for Wyse and other VDI related solutions. I am also continuing to educate myself and build experiences with Citrix, VMware, Microsoft, and cloud-based solutions. So, what makes me a Diginerd? My other technical passions is Raspberry Pi’s, 3D printers, laser cutters, Ham radio, and I love to learn about technologies big and small, old and new. My hobbies include renovating Commodore 64s, old school electronics and learning Linux. I also enjoy camping and being with my family. I want to finish by thanking Thomas for a tremendous job of building Techincalhelp. I pledge to you all that I will give it my all and do my best to fill his shoes.