Horizon disconnect during Wyse Easy Setup use

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  • #53731
    Avatarfascik
    Participant
    • Total Post: 5
    • Newbie

    Hi,

    we have 40 Wyse 5070 with Windows 10 Enterprise LTSC devices configured with VMware Horizon 7.12 VDI, Wyse Management Suite and Wyse Easy Setup with WES Policy (Kiosk mode enabled with Easy Setup Desktop, one Application: Horizon View and autolaunch enabled).

    When user logon everyting works fine – Easy Setup launch Easy Setup Desktop, opens application and login to VDI. When user leaves computer for a while Horizon disconnects with message: “the connection to the remote computer ended”. When we put Wyse device to Unmanaged group in Wyse Management Suite, removed WES Policy and back to Windows Desktop problem with disconnect doesn’t exist – user can manually launch Horizon and click on VDI and work hours without disconnection.

    We have:

    Wyse agent: 14.4.6.5

    VMware horizon client: 5.4.0.10892

    Wyse Easy Setup: 2.0

    Could You help me to resolve our problem?

    Thank You.

    #53742
    ConfGenConfGen
    Keymaster
    • Total Post: 11270
    • Jedi Master
    • ★★★★★★★

    To make it clear. Does the disconnect only happen when you have assigned the WES policy?
    When working only with a local Windows configuration everything works?

    CG

    #53745
    Avatarfascik
    Participant
    • Total Post: 5
    • Newbie

    Correct. Disconnect only happen when I assigned the WES Policy, when I log in to (WES policy removed) Windows Desktop, open VMware Horizon Client and open VDI everything is fine. User can work without disconnection.

    • This reply was modified 5 months ago by Avatarfascik.
    #53766
    ConfGenConfGen
    Keymaster
    • Total Post: 11270
    • Jedi Master
    • ★★★★★★★

    Could you then post screenshots of your WES policy?

    CG

    #53770
    Avatarfascik
    Participant
    • Total Post: 5
    • Newbie

    Sure. Link to screenshot located in my OneDrive

    At Kiosk mode – Applications section I have:

    Application location: C:\Program Files (x86)\VMware\VMware Horizon View Client\vmware-view.exe

    Application arguments: -serverURL horizon.mycompany.com -singleAutoConnect -desktopProtocol Blast -connectUSBOnStartup true -desktopLayout fullscreen -logInAsCurrentUser true

     

    #53801
    Avatarfascik
    Participant
    • Total Post: 5
    • Newbie

    I partially resolved my issue. I’ve added domain user to local Power Users group over GPO. And everything works fine. VDI don’t disconnect, user work without interruption.

    So question: what Powers user have what User don’t 😉

    #53887
    ConfGenConfGen
    Keymaster
    • Total Post: 11270
    • Jedi Master
    • ★★★★★★★

    More Power.
    😉

    No idea why this fixes your issues.

    CG

    #53889
    Avatarfascik
    Participant
    • Total Post: 5
    • Newbie

    😀

     

    And it was temporary. Still disconnected, so I decided to configure Application mode instead of Easy Wyse Setup and it works now.

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