We have been working to resolve the following error for our 5470 Wyse terminals that are using the latest ThinOS 9.1 firmware and Citrix 188.8.131.52.1 package. The updates were pushed using WMS Cloud. Our users are connecting to a shared Windows Server 2016 desktop VDI and some will receive this error on regular use:
Some will experience it multiple times a day and some once every few days. It’s totally random.
Users who have not upgraded and are on ThinOS 9.0.4 and Citrix 2006 package are not experiencing this issue.
We have a ticket open with Dell but they have not found a solution yet. Does anyone have any ideas?