HAgent keeps crashing

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  • January 5, 2012 at 10:29 am #7042
    Thinman
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    Hi there,

    I have a strange thing to report:
    I ordered new ThinClients from Wyse. They come with HAgent 6.0.0.26.
    The HAgent-Service keeps crashing everytime I have a network connection on boot. Once I boot up with unplugged network cable the HAgent-Service seems to run well.
    I have set DHCP Options 186 to WDM-Servers IP and 192 to 0x0, 0x50.
    I tried to update to the new HAgent 6.0.0.32 but the same. I then reverted back to Version 6.0.0.13, which runs well in any way.

    Anyone with a similar problem or with a solution, maybe?

    January 5, 2012 at 12:04 pm #21568
    ConfGen
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    I have just seen that with the 6.0.0.26 version but the .32 version fixed it for me.

    CG

    January 5, 2012 at 12:17 pm #21570
    Thinman
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    For me it doesn’t.
    How did you install that version anyway, when the 6.0.0.26 version does not connect to the WDM-Server? I have exchanged the 3 files, as the script would do.

    January 5, 2012 at 12:59 pm #21573
    ConfGen
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    Yeah, manual install according to the steps in the rsp file.

    CG

    January 6, 2012 at 10:37 am #21580
    Thinman
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    So I have tried to install the HAgent 6.0.0.32, which by default installation crashes after restart. I have then just replaced the hagent.exe and the hagent.ini and kept the old HAgent_UI.exe from 6.0.0.13. This seems to work fine. Do you know, what changes were introduced between both versions of HAgent_UI.exe?

    January 6, 2012 at 12:41 pm #21581
    ConfGen
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    Sorry, no idea.

    But the clients are no checking in with 6.0.0.32?

    CG

    January 9, 2012 at 8:02 am #21589
    Thinman
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    As the service is crashing with the original 6.0.0.32 version, the clients can not check in. With the HAgent_UI.exe from 6.0.0.13 it seems to work fine, for now.

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