Force firmware downgrade – S10

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  • #7414
    Avatartimstone
    Member
    • Total Post: 19
    • Regular Joe
    • ★★

    We have been provided a version of 7.1 from Wyse support for test purposes on one of our s10 terminals.

    I’d now like to downgrade this back to 6.5

    Can’t find any information about this anywhere, so I’m guessing it isn’t possible?

    I know they downgrade OK from 6.5 to 6.1 but there doesn’t seem to be a way to drop lower than 7.1

    Cheers

    #22544
    ConfGenConfGen
    Keymaster
    • Total Post: 9902
    • Jedi Master
    • ★★★★★★★

    You cannot easily downgrade a S10 from v7 to v6. You will need a so called Merlin image plus the Wyse USB Imager.

    CG

    #22549
    Avatartimstone
    Member
    • Total Post: 19
    • Regular Joe
    • ★★

    I’m happy to give it a go if you can point me in the right direction for the bit that are required?

    Cheers 🙂

    #22554
    ConfGenConfGen
    Keymaster
    • Total Post: 9902
    • Jedi Master
    • ★★★★★★★

    Call Wyse support and ask them for the files.
    The Imager is on the Wyse download site.

    CG

    #22673
    Avatartimstone
    Member
    • Total Post: 19
    • Regular Joe
    • ★★

    I spoke to wyse support, and they couldn’t help unfortunately!

    They initially told me to replace the v7 firmware with v6.5 on the ftp server and it should downgrade itself!

    I explained that this didn’t work, and their response was that it cant be done.

    Any ideas?

    #22738
    Avatartimstone
    Member
    • Total Post: 19
    • Regular Joe
    • ★★

    Sill trying to find this so called Merlin image. Is there anything else that wyse may know of it as? I’ve spoken to a couple of people there and am drawing a blank unfortunately.

    #22746
    ConfGenConfGen
    Keymaster
    • Total Post: 9902
    • Jedi Master
    • ★★★★★★★

    Where are you located? To whom do you speak? Send me a PM with the info.

    CG

    #22768
    Avatartimstone
    Member
    • Total Post: 19
    • Regular Joe
    • ★★

    PM sent, much appreciated 🙂

    #23218
    Avatartech6
    Member
    • Total Post: 2
    • Newbie

    Hello, I am having the same problem as timstone. I talked with Dell/Wyse support and I referenced the “Merlin” image. I received the following response.

    Hi Robert,

    Thanks for your response.

    Once a S10 device is upgraded to WTOS 7.x, it cannot be downgraded to 6.x. Published methods of downgrading the ThinOS are not supported by Wyse.

    Warm Regards,
    (deleted by Admin)

    I have looked extensively for the “Merlin” image for the S10, w/o success. Where can I find it and how do I use it? 🙂 Dell/Wyse seems to have washed their hands of the S10.

    #23223
    ConfGenConfGen
    Keymaster
    • Total Post: 9902
    • Jedi Master
    • ★★★★★★★

    Why have you upgraded at all? And why do you want to downgrade again?

    CG

    #23235
    Avatartech6
    Member
    • Total Post: 2
    • Newbie

    The S10 was purchased used. It had the 7.xx upgrade already installed on it. I wish to use the S10 as a stand-alone unit.

    Thank you for responding.

    tech6

    #23238
    ConfGenConfGen
    Keymaster
    • Total Post: 9902
    • Jedi Master
    • ★★★★★★★

    Go back to the Wyse support and explain this to them, especially the offline part. Push them a bit.

    CG

    #23244
    Avatarflip01
    Member
    • Total Post: 8
    • Newbie

    I’ve also had 2 s10 devices that came out of the box with a WTOS7 image 2 months ago…

    #45223
    Avataryoann.beasse@arconic.com
    Participant
    • Total Post: 8
    • Newbie

    is someone successfully downgrade S10 to version 6.5 from version 7 ? if yes how ? thanks in advance because i have 20 unit to downgrade because i want also to use also as stand-alone unit thanks in advance !

    #45227
    ConfGenConfGen
    Keymaster
    • Total Post: 9902
    • Jedi Master
    • ★★★★★★★

    Yoann, have you read through this post?
    Everything is answered here already.

    CG

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