first time user of WDM

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  • #676
    Avatardash
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    I am using WDM 4.5.1 workgroup and am having problems deploying images. I have checked with our systems and network engineers about network settings and switches are open to this traffic. I have done a scan and picked up all devices on our network. I have all the subnets configured correctly. I think the issue might be date and time settings are not synced with the WDM which is running on XP pro SP2. I have checked the rapport control panel on one of the devices and it is pointing to the WDM box. I am able to schedule in WDM to take an image of a device but it will not start.

    #10481
    ConfGenConfGen
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    Hi Dash,

    what units with which firmware builds are you using?

    Regards
    ConfGen

    #10482
    AvatarJoe
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    Where is your database? Is it on the same XP workstation as your WDM server? If they are on separate machines, is the database server set to a different time zone than the WDM server?

    If you right click on the device in the device manager and choose refresh, does the job deploy?

    If you right click on the job in the update manager, and choose refresh, does the job deploy? Do you actually see the jobs in the update manager?

    Are your machines checking in properly (all icons are showing up green)?

    Are all the proper services running? Is IIS running OK? Is the default Web Site started? Is the default FTP site started?

    Have you made any changes to the log settings to increase the number of entries in the log?

    Are there any messages in the service log? You can view the service log by double clicking the WDM icon in the system tray.

    What image are you trying to deploy, and how are you deploying it? Do the devices show up as imageable in the device manager?

    #10483
    ConfGenConfGen
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    Joe, you are killing him with questions. 😆

    #10484
    AvatarJoe
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    Haha — I bet.

    But I just spent 3 months troubleshooting this problem with Wyse, and those questions cover just about everything we did. I know how frustrating it is to be so close to a fully functional WDM server, and have a problem like this.

    #10485
    ConfGenConfGen
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    Who does not know? 😉

    #10494
    Avatardash
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    • Total Post: 3
    • Newbie

    Where is your database? Is it on the same XP workstation as your WDM server? If they are on separate machines, is the database server set to a different time zone than the WDM server?

    They are both on the same box

    If you right click on the device in the device manager and choose refresh, does the job deploy?

    No

    If you right click on the job in the update manager, and choose refresh, does the job deploy? Do you actually see the jobs in the update manager?

    No. The job is there and registered, say’s it is scheduled. I have right clicked the job and selected roll to boot to try and force it but nothing on the device.

    Are your machines checking in properly (all icons are showing up green)?

    Total 117 devices of which 85 are green, others are red, amber or black. One thing is that all devices except 4 say they are not imagable.

    Are all the proper services running? Is IIS running OK? Is the default Web Site started? Is the default FTP
    site started?

    FTP and IIS services are started. What is the default web site?

    Have you made any changes to the log settings to increase the number of entries in the log?

    No

    Are there any messages in the service log? You can view the service log by double clicking the WDM icon in the system tray.

    No

    What image are you trying to deploy, and how are you deploying

    I have taken a brand new S90 out of the box and installed some standard apps we use i.e. SMS 2003 client, 2X load balancer client and Etrust Anti virus. This was setup standalone and then I have discovered it in WDM. I am now trying to push it to all other S90’s.

    #10496
    AvatarJoe
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    What image are you trying to deploy, and how are you deploying

    I have taken a brand new S90 out of the box and installed some standard apps we use i.e. SMS 2003 client, 2X load balancer client and Etrust Anti virus. This was setup standalone and then I have discovered it in WDM. I am now trying to push it to all other S90’s

    This slightly confuses me. Did you set up a machine the way you wanted, and now you’re trying to take an image of it to push to other machine?

    #10498
    Avatardash
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    • Total Post: 3
    • Newbie

    Yes. As we use Server Management System for assets and auditing i have installed the client. 2X client as we have terminal servers using load balancing and Anti virus as we are wanting to use some of these devices for home users. Anti Virus is not totally necessary though.

    Is this an issue?

    #10506
    AvatarJoe
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    No, it shouldn’t be a problem. I was just trying to get a better picture of what you’re doing.

    In WDM, does your client show up as Imageable? You might have to scroll over to see it, but it should show on the device manager screen

    #10569
    Avatarkaraziel
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    quote:

    Total 117 devices of which 85 are green, others are red, amber or black. One thing is that all devices except 4 say they are not imagable.

    Can you pull from one of the 4 that say imageable?
    If you set the Logging preferences for DHCP to DEBUG (Cfg Mgr > Pref > Logging ) then you should see DHCP packets from the devices when they boot. If you don’t see the packets then you need to look into whether they are on remote subnet and if DHCP relay is enabled. On Cisco hardware you’ll need to add an IP HELPER-ADDRESS command to the router interface for that subnet to forward the local DHCP broadcasts across the router.

    If you are using a switch, make sure spanning tree portfast is enabled.

    Are you able to push any other packages besides images to your devices? This will eliminate total system failure leaving us with just the imaging portion.

    -k

    #10574
    AvatarBleeuwen
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    Hi dash

    I also installed it on a XP machine. It did not work (did not investigate it furter). When i installed WDM to a 2003 server it worked.

    As soon as i installed the WDM on a Server and when i changed the ip-helper address in my router to this server, the TC’s founded with PXE the server and worked.

    #10581
    AvatarJoe
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    You know — maybe we jumped too far ahead at first. Are the clients set to PXE boot? They won’t show up as imageble if they can’t PXE boot.

    #10585
    Avatarthinkthin
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    Also dash, if the clients are on a different subnet to the WDM server you will need to set up IP Helpers. There is a article on this site on how to do this,

    Cheers,
    -TT

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