Factory Reset Wyse 5010

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  • #52883
    Avatarmwilcox
    Participant
    • Total Post: 3
    • Newbie

    I was just asked how long it would take me to wipe 1,500 of these on-site for a client. I’m not quite sure how to approach this yet. I haven’t been able to find out much searching around. I’m aware there is a factory reset, but does this reset the storage? I need to eliminate any data that is on the device. I’ve never done this before so I’m looking for some advice. Normally I would boot a machine via USB into Parted Magic and wipe a drive that way. I don’t know if I can do that with these yet. I’m not even sure of all the specs, all I have is the model. I could probably schedule a visit to see what I’m working with though. I’m just looking for some help or a direction to go in. All I could find was links to this forum and people saying this was the best place for information.

    I will try to find out some more information as well.

     

    Thanks!

    #52891
    ConfGenConfGen
    Keymaster
    • Total Post: 9738
    • Jedi Master
    • ★★★★★★★

    With the management software you can reset the device to factory default (at best).
    To fully wipe the disk you would have to use a USB stick as you have described above.

    CG

    #52895
    Avatarmwilcox
    Participant
    • Total Post: 3
    • Newbie

    Thank you sir. Does the factory reset not wipe the disk? That was the impression I got from my research.

    If USB is the only way to wipe the disk then that is what I will have to do. Do these machines PXE boot easily? I’m not sure that would make my life any easier, just seeing what options I have. I can make this work though. Would I need to do a factory reset as well? Is there any client data that would reside outside of the disk?

    Thank you again.

    #52925
    ConfGenConfGen
    Keymaster
    • Total Post: 9738
    • Jedi Master
    • ★★★★★★★

    A factory reset will not wipe the disk. It will only delete settings and files stored in the NVRAM.
    Imaging via USB will kill everything. A factory reset afterwards is not needed.
    5010 support PXE boot.

    CG

    #53026
    Avatarmwilcox
    Participant
    • Total Post: 3
    • Newbie

    Thank you so much. I haven’t had a chance to boot one up yet, but hopefully soon. So, just to be clear, if I boot one into Parted Magic, erase the disk (however that may show up) I should be good? Or do I need to worry about NVRAM as well?

    #53045
    AvatarJP
    Participant
    • Total Post: 6
    • Newbie

    Thanx ConfGen .I decided to share this here to see if any help could come. I have been reading and following your posts to see if I could have a narrative on my own issues…

    I bought some Wyse Model No: TX0 Product ID: T00X 1GR DVI ES INTL They were used so when powered on monitors, it requested USERNAME and PASSWORD of Citrix receiver for the previous user. Is there a way I can reset this and have access to the device? I think the device(s) were all locked.

    The device does not show a start up page/ image , it boots straight in a second searching for network LAN verification, to cut this off,  requested  to press CTRL +ESC  and once this is pressed on keyboard, it launches in a second a  CITRIX RECEIVER PAGE requesting username and password of the citrix (supposedly configured by previous user). When clicked on administrator mode, it requested username and password too. I think only when gone into administrator mode, can I find RESET to FACTORY default settings.. This I think is the problem—How to clear the administrator mode password..

    #53047
    ConfGenConfGen
    Keymaster
    • Total Post: 9738
    • Jedi Master
    • ★★★★★★★

    You could try to press „g“ several times while the device boots.

    CG

    #53050
    AvatarJP
    Participant
    • Total Post: 6
    • Newbie

    I have done that before now. Tried pressing G , it did not work instead it boots straight in a second searching for network LAN verification.  To cut this off,  it requested  to press CTRL +ESC  and once this is pressed on keyboard, it launches in a second a  CITRIX RECEIVER PAGE requesting username and password

    Could management software  be of any help in  resetting the device to factory default?

     

    #53051
    ConfGenConfGen
    Keymaster
    • Total Post: 9738
    • Jedi Master
    • ★★★★★★★

    WMS could be of help. It depends on the firmware your device are running with.
    It has to be a minimum of 2.3.

    CG

    #53065
    AvatarJP
    Participant
    • Total Post: 6
    • Newbie

    I clicked the mouse and selected SYSTEM INFORMATION (the only thing I have access to). The following parameters were seen:

    Platform Name: 3010        Operating System : ThinOS Lite

    Build Name: T00_xen      Build Version :2.6_027

    BIOS Name: N/A              BIOS Version: 2.6_027

    Citrix Receiver: 14.0.19070916

     

    Again, I thank you for your follow up/update.  Any link to get WMS for this version ?

    Please respond

    Thank you

    #53075
    AvatarJP
    Participant
    • Total Post: 6
    • Newbie

    From system information, I found these parameters:

    Platform Name: 3010 Operating System : ThinOS Lite

    Build Name: T00_xen Build Version :2.6_027

    BIOS Name: N/A BIOS Version: 2.6_027

    Citrix Receiver: 14.0.19070916

    PLEASE CONFGEN, WHICH OF THE WMS YOU UPLOADED IS BEST TO DOWNLOAD ?  WMS 2.1 OR WMS 3.0  ???

    Please respond so that I download and see if it could be reset to factory using WMS

    Again thank you as I wait for your response.

     

    #53076
    ConfGenConfGen
    Keymaster
    • Total Post: 9738
    • Jedi Master
    • ★★★★★★★

    Use 3.0
    CG

    #53078
    AvatarJP
    Participant
    • Total Post: 6
    • Newbie

    Just downloaded WMS 3.0 on my laptop. It is about 833MB.

    Please dont say I ask too much. This is my first time of using WMS. I will ask some directives.

    What are the basic follow up steps to achieve a flash/reset of the thin client through the WMS software on my laptop desktop?

    I am all hopeful for your kind response. I can’t wait for a miracle

    #53106
    ConfGenConfGen
    Keymaster
    • Total Post: 9738
    • Jedi Master
    • ★★★★★★★

    – Install WMS on a Windows Server
    – Add DHCP option tags or DNS values to point the clients to your WMS server
    – Boot the clients and they will show up in WMS
    – Go to the Devices tab, select the clients and select “Factory Reset”

    CG

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