DYMO Labelwriter 400 Turbo Offline

Dear all,

I’m trying to connect a Dymo Labelwriter 400 Turbo to my Thin client (V10LE and W1200) to use in a Citrix Environment.

All goes ok the thin client recognizes the printer on the USB port and gives it the name “Labelwriter 400 turbo” which i then adjust to the correct printdriver name “DYMO Labelwriter 400 turbo”.

Then i press test printer which gives me the error message:

“Error! Printer offline”

When i start my session the printer is mapped but when i try to do a test print i get the error message from the thin client:

“Printer lp0: offline”

I get these errors on both the old Wyse 1200 and the V10LE, when i hook up the labelwriter onto my Windows 7 Workstation it works fine and i can print a test page.

Auto Connecting Printers and USB is turned on in the configuration of the thin client.
Policy allow mapping of local printers on Citrix.

Firmware:
W1200
HF_5.2.0_44

V10LE
6.5.0_22

Anyone seen this behavior before and have a fix for this??

Thanks!!
Erik