DYMO Labelwriter 400 Turbo Offline

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29. April 2011 at 10:58 #6618
ErikvB
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Dear all,

I’m trying to connect a Dymo Labelwriter 400 Turbo to my Thin client (V10LE and W1200) to use in a Citrix Environment.

All goes ok the thin client recognizes the printer on the USB port and gives it the name “Labelwriter 400 turbo” which i then adjust to the correct printdriver name “DYMO Labelwriter 400 turbo”.

Then i press test printer which gives me the error message:

“Error! Printer offline”

When i start my session the printer is mapped but when i try to do a test print i get the error message from the thin client:

“Printer lp0: offline”

I get these errors on both the old Wyse 1200 and the V10LE, when i hook up the labelwriter onto my Windows 7 Workstation it works fine and i can print a test page.

Auto Connecting Printers and USB is turned on in the configuration of the thin client.
Policy allow mapping of local printers on Citrix.

Firmware:
W1200
HF_5.2.0_44

V10LE
6.5.0_22

Anyone seen this behavior before and have a fix for this??

Thanks!!
Erik
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Jim Lathan

Greetings! My name is Jim Lathan, and I am a nerd, Diginerd is what my friends know me as. I have been with Dell about 20 years serving in many roles; mostly Systems Engineer. My history with Wyse starts years before the Dell acquisition. Before the purchase of Wyse, I and a hand full of system engineers guided dell to desktop virtualization leading to Dell developing its first Thin Client. Having kickstarted the VDI strategy I moved to the Client Product Group where I co-launched Dells VDI-in-a-box and participated in the vetting of the thin client industry which led to Dell purchasing Wyse. Once the acquisition was completed, I moved back into a systems engineer role to help educate and promote the new Dell / Wyse solutions. Years later, I have been active in providing feedback and new product evaluations for Wyse and other VDI related solutions. I am also continuing to educate myself and build experiences with Citrix, VMware, Microsoft, and cloud-based solutions. So, what makes me a Diginerd? My other technical passions is Raspberry Pi’s, 3D printers, laser cutters, Ham radio, and I love to learn about technologies big and small, old and new. My hobbies include renovating Commodore 64s, old school electronics and learning Linux. I also enjoy camping and being with my family. I want to finish by thanking Thomas for a tremendous job of building Techincalhelp. I pledge to you all that I will give it my all and do my best to fill his shoes.