DYMO Labelwriter 400 Turbo Offline

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    AvatarErikvB
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    Dear all,

    I’m trying to connect a Dymo Labelwriter 400 Turbo to my Thin client (V10LE and W1200) to use in a Citrix Environment.

    All goes ok the thin client recognizes the printer on the USB port and gives it the name “Labelwriter 400 turbo” which i then adjust to the correct printdriver name “DYMO Labelwriter 400 turbo”.

    Then i press test printer which gives me the error message:

    “Error! Printer offline”

    When i start my session the printer is mapped but when i try to do a test print i get the error message from the thin client:

    “Printer lp0: offline”

    I get these errors on both the old Wyse 1200 and the V10LE, when i hook up the labelwriter onto my Windows 7 Workstation it works fine and i can print a test page.

    Auto Connecting Printers and USB is turned on in the configuration of the thin client.
    Policy allow mapping of local printers on Citrix.

    Firmware:
    W1200
    HF_5.2.0_44

    V10LE
    6.5.0_22

    Anyone seen this behavior before and have a fix for this??

    Thanks!!
    Erik

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