Devices not checking in

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  • September 27, 2013 at 11:11 am #8003
    aintsowyse
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    • Regular Joe
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    Hi,

    Whilst I investigate possible firmware upgrades via FTP, can anyone advise how I can fix t50 devices not checking in to WDM?

    Some have not checked in for almost 9 months, I can ping the t50 from the WDM, and the user can access everything etc. A reboot of the t50 makes no difference either.

    Since the device shows as RED in WDM, since it missed its checkin, I cannot push a new firmware down, and need to do so via USB, I have about 30 devices with this issue, and 100 total, so locating the 30 will be a real issue for me.

    Any ideas?

    Thanks,

    September 27, 2013 at 2:04 pm #24243
    ConfGen
    Keymaster
    • Total Post: 10696
    • Jedi Master
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    Are you using DHCP option tag 186/192 to push out the WDM Server address and port?
    Which WDM version? Hotfixes installed? Which T50 firmware?

    CG

    September 30, 2013 at 10:24 am #24247
    aintsowyse
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    • Regular Joe
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    Hi,

    yes i am using options on the dhcp server,

    we are running ver 018 on the t50 and wdm 4.9.0.

    Any thoughts?

    Thanks

    September 30, 2013 at 10:50 am #24248
    ConfGen
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    • Jedi Master
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    4.9.0 is much to old.
    You would need 4.9.1 to get T50 support.

    CG

    September 30, 2013 at 3:42 pm #24256
    aintsowyse
    Member
    • Total Post: 19
    • Regular Joe
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    so i should look at upgrading the wdm to ver 4.9.1?

    i dont see any documentation saying 4.9.0 and t50 are not supported though.

    i will need some time to plan this upgrade.

    thanks

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