Dell Hybrid Client (DHC) 1.1 Upgrade Issue

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  • #53750
    Avatarbrian1020
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    Good Morning

    I have a Dell Hybrid Client (DHC) seed unit for testing and with the WMS public cloud upgrade to 3.1 I am trying to upgrade my DHC to v1.1.  After upgrading my WMS Repo server to 3.1 I’ve placed all the files in their appropriate locations on the WMS Repo server.  The application files moved appropriately, but the DellHybridClient_1.1_1618.tar.gz file in the \repository\osImages\zipped folder, the file disappears as it should but an error log written to\repository\osImages\invalid. The error logs states “Missing RSP file or CommandsXML file.  The WES image file doesn’t have commandsXml.xml.”

    When I unzip the tar.gz file using 7zip there are no config or xml files in there like the repository is looking for.  I also validated the download using SHA256 checksum and its fine.  I think the issue is with the package Dell put up on the support site.  Is there anything I’m missing?

    Also feel free to move this if ThinLinux forum isn’t appropriate, I thought this was the most appropriate space for DHC since its running a modified version of Ubuntu 18.04 LTS.

    • This topic was modified 5 months, 1 week ago by ConfGenConfGen.
    #53763
    ConfGenConfGen
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    Put the extracted .bundle file to \repository\hybridClientApps and then configure an App policy to push it to the DHC client.

    CG

    • This reply was modified 5 months, 1 week ago by ConfGenConfGen.
    #53768
    Avatarbrian1020
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    Got it, thanks, I didn’t realize the folder \repository\osImages\zipped is for the conversion image, i.e ThinOS to DHC or WES to DHC.  I was expecting to see it under the Hybrid Image section of Apps and Data not the Application section.

    On page 82 of the WMS Admin guide i was confusing the OS Conversion package with the Image Upgrade package.
    https://dl.dell.com/topicspdf/wyse-wms_administrator-guide13_en-us.pdf

    I can see the DHC image under App Inventory >> Hybrid Client listed  as DellHybridClient_1.1_1618.tar.gz which you are then able to go to App Policies >> Hybrid Client and create an App policy for the upgrade

    Thanks again as always.

    #53783
    Avatarbrian1020
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    Strange that the job ran to success, but my device has not updated.  I just pulled some log files from WMS Public Cloud console for the device, I’ll have to dig through the logs to see what I find.  Had to use 7zip twice to unzip and find everything.

    The applications installed without issue, but seems the v1.1 upgrade did not.

    #53791
    ConfGenConfGen
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    As I wrote already above. Unpack the .bundle file first and then copy it to the repository.
    Do not copy and push the tar.gz file.

    CG

    #53799
    Avatarbrian1020
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    So only the tar file, not the tar.gz file?  Seems odd since everything else is tar.gz and worked, but you’re the master.

    DHC Upgrade

    #53802
    ConfGenConfGen
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    No. Only the .bundle file.

    CG

    #53803
    Avatarbrian1020
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    Thanks again CG I really appreciate all your knowledge. It would be nice if this was in Dell’s admin guide.  Just to be clear…

    I’m using 7zip and unpacking DellHybridClient_1.1_1618.tar.gz to get DellHybridClient_1.1_1618.tar.  Then I unpack DellHybridClient_1.1_1618.tar and get a folder labeled DellHybridClient_1.1_1618.  Inside the folder are DellHybridClient_1.1_1618.bundle and DellHybridClient_1.1_1618.bundle.signature

    The only one I need in the hybridClientApps folder is the DellHybridClient_1.1_1618.bundle file and I can delete the signature and the tar and the folder file?

    Unpack

    • This reply was modified 5 months, 1 week ago by Avatarbrian1020.
    #53805
    Avatarbrian1020
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    That worked.

    That is why you are the JediMaster and I am a mere LunchBox

    🙂

    #53807
    ConfGenConfGen
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    A Legend, my friend, a legend
    🙂

    CG

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