Can’t add AD Groups in WDM

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  • #7410
    AvatarNotTooWyse
    Participant
    • Total Post: 14
    • Regular Joe
    • ★★

    Hi

    I have WDM 4.8.5 and i’m having issues adding AD Groups under User Permissions. I have added groups before as i have a couple already configured but they no longer appear to be working. When i add a group i expand ‘Configuration Manager’ then right click on ‘User Permissions’. On the ‘Active Directory Search’ tab select my Domain and click search. When it comes back with the list of groups, i select a group that i know has members and it then comes back with an error stating ‘Could not find any users in group [GroupName]’. Not sure why this is happening now as it had previously worked OK. I have a case open with Wyse but this is on their online portal and it is taking forever. Has anyone seen this before? I wondered about simply upgrading to 4.9? Anyone seen this before?

    Thanks in advance

    #22529
    ConfGenConfGen
    Keymaster
    • Total Post: 11109
    • Jedi Master
    • ★★★★★★★

    The only time I saw that it when using several domains and the top level domain wasn’t selected.

    CG

    #22553
    AvatarNotTooWyse
    Participant
    • Total Post: 14
    • Regular Joe
    • ★★

    Thanks for the response. Managed to get it sorted. It was only happening when i double clicked on the group. Works fine when i do it properly and select the group then click the ‘Add’ button! 😳

    The next issue is that if i add a user to an AD Group that i have setup in WDM they are not given access. The only way to give the users access is to add them individually. Any thoughts on this one?

    Thanks again

    #22555
    AvatarNotTooWyse
    Participant
    • Total Post: 14
    • Regular Joe
    • ★★

    Here is the error msg i get….

    USER does not belong to a group with Device Manager Rights. Ensure user has rights to list Active Directory Groups.

    (The test user is a member of Domain Admins.)

    Thanks

    #22565
    ConfGenConfGen
    Keymaster
    • Total Post: 11109
    • Jedi Master
    • ★★★★★★★

    Do you have nested groups? This is not working.

    CG

    #22578
    AvatarNotTooWyse
    Participant
    • Total Post: 14
    • Regular Joe
    • ★★

    Hi

    I have tried this using nested groups but i have also tried it with the users who are a direct member of a group.

    Any other thoughts?

    Thanks

    #22777
    Avatarunwysetech
    Member
    • Total Post: 1
    • Newbie

    I have been in contact with wyse support, known issue will be fixed in 4.9.5

    #22841
    Avatarparkham
    Member
    • Total Post: 7
    • Newbie

    I just upgraded to 4.9.1 and I can’t launch the app because of this message? What to do in the meantime?

    #22873
    ConfGenConfGen
    Keymaster
    • Total Post: 11109
    • Jedi Master
    • ★★★★★★★

    Use the old user account that worked before 😉

    CG

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