C50LE Sporadically Freezing

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  • #7326
    AvatarNENPL
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    • Regular Joe
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    Since upgrading to 11.1.052 (and the 11.1.053 beta), my C50LEs occasionally freeze. By freeze, I mean that they still respond to pings, but that’s about it. They show as offline in the WDM and I cannot remote shadow them or reboot them from the WDM. At the terminal, the screen is frozen, displaying the remote desktop it was connected to, but there is no response from the keyboard or mouse. According to VMWare View, the session had ended. Holding down the power button until it powers down, then powering it back up, resolves the problem.

    Out of my 30 deployed clients, we have gotten maybe 10 freezes per month since the upgrade, seemingly without pattern. Sometimes we will have one freeze a day for a few days, other times they may all work fine for a week. It is sporadic.

    My thin clients are left on indefinitely, often with little to no user interaction (some are used as displays).

    I have logged a support request, but because it is so sporadic, it is going to be a bear to diagnose. Has anyone else experienced this problem?

    #22575
    AvatarNENPL
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    • Regular Joe
    • ★★

    I decided to convert my C50LEs to C10LEs because I have just had too many issue with the Wyse Linux OS. While testing a demo C10LE, it froze, similar to how the C50LEs have been freezing. The technician said that there is a known issue with the C class’s ethernet card. Specifically, their network speed auto-detect on gigabit networks. He said that unless the network speed is set to a specific speed, they can become unstable and non-responsive over time. I set the network speed to 100M-F in the INI for the C10LE, and it has not frozen again in the last 2 weeks. Has anyone else has run across this issue? If it is a hardware issue, and not a driver issue, then setting the speed on my C50LEs may resolve my sporadic freezing problem. I just updated the INI and rebooted the unit, I will post the results.

    On a side note, even if this resolves this particular issue with the C50LEs, I am still going to convert them to Thin OS. This is just the latest in a series problems I’ve had with them. My V10LEs just work. Thin OS maybe lacking some of the features of Wyse Linux, like PCoIOP, but it seems more refined and stable. Just my 2 cents.

    #22581
    AvatarNENPL
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    • Regular Joe
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    It was a long shot, but setting the network speed in the INI for the C50LEs did not solve the problem with them freezing.

    #22585
    AvatarJagar
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    • Total Post: 5
    • Newbie

    I have yet to face any problems with the C50LE’s we have deployed in my office. I have 12 so far and am planning on going up to 50 or so before the years done.

    I hope this forum becomes more active in case I run into any serious problems I can’t resolve on my own. Right now it seems no one is around to help troubleshoot issues 😥

    Also, we are using View with PCoIP so using a different model that doesn’t support PCoIP wouldn’t work in our case.

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