C10LE and V10LE wont reboot or shutdown from WDM

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  • May 6, 2010 at 5:26 am #5880
    Loris
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    Hi All,

    We have two thin clients (C10LE and V10LE) using WTOS.
    We are using Wyse Device Manager 4.7.2 Enterprise with the 2 hotfixes installed.

    When I try to reboot or shutdown and even WOL nothing happens. The thin client does not do anything..

    Remote shadow works fine.

    There are no errors in the WTOS event log.

    Does anyone have an idea on what the issue could be?

    Thanks
    Loris.

    May 6, 2010 at 7:30 am #18290
    ConfGen
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    Can you check in WDM Device Manager if the clients have checked in successfully (there is one column at the ed of the list showing the date and time of the last check-in)

    CG

    May 6, 2010 at 11:01 am #18294
    Loris
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    yep, its checking in.. the timestamp is current.

    I have even removed it from WDM and let it auto check in and then tried a reboot, but nothing.

    May 6, 2010 at 1:59 pm #18296
    ConfGen
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    Any firewall in between?

    CG

    May 6, 2010 at 9:24 pm #18300
    Loris
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    Nope, they are both on the same vlan.

    May 7, 2010 at 7:03 am #18301
    ConfGen
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    But maybe the Windows frwall on the WDM server is on?

    CG

    May 8, 2010 at 1:25 pm #18325
    Loris
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    Hi ConfGen, I ended up reinstalling WDM and now its working again.

    May 8, 2010 at 3:51 pm #18327
    ConfGen
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    Athough I do not understand the reason behind this issue but glad it is working now.

    CG

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