Broker connection timeout for AWS Workspaces with AutoStop

Viewing 15 posts - 1 through 15 (of 21 total)
  • Author
    Posts
  • #53477
    Avataralex01
    Participant
    • Total Post: 21
    • Regular Joe
    • ★★

    Hi,

    I’m using WMS to configure Dell Wyse 3040 machines to connect to AWS Workspaces via registration code.

    I have my WMS config working perfectly for most of my AWS workspace machines however, those machines configured in Amazon with a running mode of AutoStop throw errors when connecting for the first time.

    When connecting, I get a pop up with the error “Broker connection timeout” and in the event log I see “Broker failed to allocate the resource” repeated.  I then have to restart the Wyse 3040 to be able to try and logon again.

    Once the AWS Workspace is available in the cloud, the connection works as expected.

    Prior to using WMS the Wyse 3040 machine would wait while the machine started rather than throwing errors.

    Is there a timeout value i’m missing in my config or some other value I haven’t set properly?  I don’t see any anything in the ini reference guide.

    Any help would be appreciated.

     

    #53478
    ConfGenConfGen
    Keymaster
    • Total Post: 11270
    • Jedi Master
    • ★★★★★★★

    Is there anything else that you’ve changed except using WMS?
    Could you post you old config and the actual one?
    What firmware are you using?

    CG

    #53479
    Avataralex01
    Participant
    • Total Post: 21
    • Regular Joe
    • ★★

    Hi,

    Prior to using WMS we didn’t set any config at all other than AWS broker settings on each machine – we just used them exactly as they arrived from Dell so unfortunately I don’t have an old config.

    The boxes are currently using firmware 8.6_511.

    We have the following 3 lines on the Advanced Section

    – ConnectionBroker=AWS Host=xxxxxxx UseRegistrationCode=yes EnableMFA=no

    – PRIVILEGE=None EnableNetworkSetup=yes EnablePeripherals=”keyboard,mouse,audio,camera,bluetooth” ShowDisplaySettings=yes EnablePrinterSettings=yes DisableNetworkOptions=yes

    – SignOn=no EnableMessage=no

    The first sets the AWS Broker, the second enables/disables local settings and the third removes a warning message.

    #53494
    ConfGenConfGen
    Keymaster
    • Total Post: 11270
    • Jedi Master
    • ★★★★★★★

    Nothing else configured in WMS?

    CG

    #53500
    Avataralex01
    Participant
    • Total Post: 21
    • Regular Joe
    • ★★

    Sorry for the delay – below is the exported device policy.

    {
    "WMSVersion": "4.7.0",
    "exportedDate": "1605001733863",
    "deviceTypes": [
    {
    "type": 6,
    "name": "ThinOS/Xenith",
    "policies": [
    {
    "policyType": 360,
    "policyName": "General Settings",
    "seqNumber": 0,
    "configurations": [
    {
    "configType": 6845,
    "configName": "Default User Name",
    "configValue": ""
    },
    {
    "configType": 6846,
    "configName": "Default Password",
    "configValue": ""
    },
    {
    "configType": 6848,
    "configName": "Time Servers",
    "configValue": "pool.ntp.org"
    },
    {
    "configType": 6849,
    "configName": "TimeZone",
    "configValue": "0"
    },
    {
    "configType": 6836,
    "configName": "Remember last username at logoff",
    "configValue": "2"
    },
    {
    "configType": 6855,
    "configName": "Remember last username and/or domain at reboot/shutdown",
    "configValue": "No"
    },
    {
    "configType": 6838,
    "configName": "Manually Set TimeZone",
    "configValue": "No"
    },
    {
    "configType": 6839,
    "configName": "Enable Daylight Savings",
    "configValue": "No"
    },
    {
    "configType": 7021,
    "configName": "Starting Month",
    "configValue": "0"
    },
    {
    "configType": 7022,
    "configName": "Starting Week of Month",
    "configValue": "0"
    },
    {
    "configType": 7023,
    "configName": "Starting Day of Week",
    "configValue": "0"
    },
    {
    "configType": 7024,
    "configName": "Ending Month",
    "configValue": "0"
    },
    {
    "configType": 7025,
    "configName": "Ending Week of Month",
    "configValue": "0"
    },
    {
    "configType": 7026,
    "configName": "Ending Day of Week",
    "configValue": "0"
    },
    {
    "configType": 63544,
    "configName": "Date Format (8.5+)",
    "configValue": "dd/mm/yyyy"
    },
    {
    "configType": 63545,
    "configName": "Time Format (8.5+)",
    "configValue": "24-hour format"
    },
    {
    "configType": 63704,
    "configName": "Disable Domain Field (8.5+)",
    "configValue": "No"
    }
    ]
    },
    {
    "policyType": 365,
    "policyName": "Security",
    "seqNumber": 0,
    "configurations": [
    {
    "configType": 6841,
    "configName": "Privilege level",
    "configValue": "0"
    },
    {
    "configType": 6842,
    "configName": "Enable Admin Mode",
    "configValue": "No"
    },
    {
    "configType": 6908,
    "configName": "Enable Gkey reset",
    "configValue": "No"
    },
    {
    "configType": 6909,
    "configName": "Enable Trace",
    "configValue": "No"
    },
    {
    "configType": 6910,
    "configName": "Enable VNC",
    "configValue": "Yes"
    },
    {
    "configType": 6911,
    "configName": "VNC Password",
    "configValue": "xxx"
    },
    {
    "configType": 6912,
    "configName": "Prompt user on start",
    "configValue": "No"
    },
    {
    "configType": 6914,
    "configName": "Prompt user on end",
    "configValue": "No"
    },
    {
    "configType": 6915,
    "configName": "View only",
    "configValue": "No"
    },
    {
    "configType": 6916,
    "configName": "Force 8bit",
    "configValue": "No"
    },
    {
    "configType": 6942,
    "configName": "Auto-install Certificates",
    "configValue": "No"
    },
    {
    "configType": 6919,
    "configName": "Allow lockdown",
    "configValue": "Yes"
    },
    {
    "configType": 6920,
    "configName": "Require domain login",
    "configValue": "2"
    },
    {
    "configType": 6921,
    "configName": "Disable guest users",
    "configValue": "No"
    },
    {
    "configType": 6922,
    "configName": "Require reentering password",
    "configValue": "No"
    },
    {
    "configType": 6923,
    "configName": "Expiration time",
    "configValue": "0"
    },
    {
    "configType": 6924,
    "configName": "Require smartcard",
    "configValue": "No"
    },
    {
    "configType": 6925,
    "configName": "Behavior after smartcard is removed",
    "configValue": "1"
    },
    {
    "configType": 6926,
    "configName": "Encrypt local flash",
    "configValue": "Yes"
    },
    {
    "configType": 6927,
    "configName": "Disable WDM Service",
    "configValue": "Yes"
    },
    {
    "configType": 6928,
    "configName": "Disable ThinPrint Service",
    "configValue": "Yes"
    },
    {
    "configType": 6929,
    "configName": "Disable VNC Shadowing",
    "configValue": "No"
    },
    {
    "configType": 6930,
    "configName": "Fast Disconnect Key",
    "configValue": "No"
    },
    {
    "configType": 63721,
    "configName": "Encrypted Credentials (8.5+)",
    "configValue": "Yes"
    },
    {
    "configType": 63724,
    "configName": "Show Admin Mode button (8.5+)",
    "configValue": "Yes"
    },
    {
    "configType": 63750,
    "configName": "Remove Certificate (8.5+)",
    "configValue": "No"
    },
    {
    "configType": 63752,
    "configName": "Show Display Settings (8.5+)",
    "configValue": "Yes"
    },
    {
    "configType": 63753,
    "configName": "Enable Keyboard and Mouse Settings (8.5+)",
    "configValue": "Yes"
    },
    {
    "configType": 63755,
    "configName": "Disable Date and Time Settings (8.5+)",
    "configValue": "Yes"
    },
    {
    "configType": 63760,
    "configName": "Security Policy (8.5+)",
    "configValue": "warning"
    },
    {
    "configType": 63761,
    "configName": "Secured Network Protocol (8.5+)",
    "configValue": "No"
    },
    {
    "configType": 63762,
    "configName": "TLS Minimum Version (8.5+)",
    "configValue": "1"
    },
    {
    "configType": 63763,
    "configName": "TLS Maximum Version (8.5+)",
    "configValue": "3"
    },
    {
    "configType": 63764,
    "configName": "DNS File Server Discover (8.5+)",
    "configValue": "Yes"
    },
    {
    "configType": 63831,
    "configName": "Quick Mode (8.5+)",
    "configValue": "No"
    },
    {
    "configType": 63862,
    "configName": "Encrypt Password (8.5+)",
    "configValue": "Yes"
    },
    {
    "configType": 63863,
    "configName": "Max Concurrent VNC (8.5+)",
    "configValue": "1"
    },
    {
    "configType": 63864,
    "configName": "Zlib Compresssion (8.5+)",
    "configValue": "No"
    },
    {
    "configType": 63765,
    "configName": "Secured Network Protocol (8.5+)",
    "configValue": "Yes"
    },
    {
    "configType": 6985,
    "configName": "Icon Group Style",
    "configValue": "Default"
    }
    ]
    },
    {
    "policyType": 370,
    "policyName": "Display",
    "seqNumber": 0,
    "configurations": [
    {
    "configType": 6821,
    "configName": "Monitor Resolution",
    "configValue": "0"
    },
    {
    "configType": 6822,
    "configName": "Monitor Rotation",
    "configValue": "0"
    },
    {
    "configType": 6823,
    "configName": "Desktop Color Depth",
    "configValue": "1"
    },
    {
    "configType": 6825,
    "configName": "Enable Dual Monitor",
    "configValue": "Yes"
    },
    {
    "configType": 6826,
    "configName": "Dual Monitor Mode",
    "configValue": "1"
    },
    {
    "configType": 6827,
    "configName": "Main Screen",
    "configValue": "0"
    },
    {
    "configType": 6828,
    "configName": "Alignment",
    "configValue": "0"
    },
    {
    "configType": 63604,
    "configName": "Layout (8.5+)",
    "configValue": "hort"
    },
    {
    "configType": 63605,
    "configName": "Taskbar (8.5+)",
    "configValue": "mainscreen"
    },
    {
    "configType": 63606,
    "configName": "Swap Screen (8.5+)",
    "configValue": "No"
    },
    {
    "configType": 63607,
    "configName": "Auto detect monitors (8.5+)",
    "configValue": "Yes"
    },
    {
    "configType": 63612,
    "configName": "Monitor Refresh Rate (8.5+)",
    "configValue": "60"
    },
    {
    "configType": 63620,
    "configName": "Monitor Resolution (8.5+)",
    "configValue": "ddc"
    },
    {
    "configType": 63621,
    "configName": "Monitor Rotation (8.5+)",
    "configValue": "none"
    },
    {
    "configType": 63622,
    "configName": "Monitor Refresh Rate (8.5+)",
    "configValue": "60"
    },
    {
    "configType": 63640,
    "configName": "Screensaver (8.5+)",
    "configValue": "10"
    },
    {
    "configType": 63641,
    "configName": "Lock the terminal (8.5+)",
    "configValue": "1"
    },
    {
    "configType": 63642,
    "configName": "Screen Saver Type (8.5+)",
    "configValue": "None"
    },
    {
    "configType": 63643,
    "configName": "Screensaver Files for Showing Pictures (8.5+)",
    "configValue": "0"
    },
    {
    "configType": 63644,
    "configName": "Screensaver File for Moving Image (8.5+)",
    "configValue": "0"
    },
    {
    "configType": 63645,
    "configName": "Picture Timer (8.5+)",
    "configValue": "6"
    },
    {
    "configType": 63646,
    "configName": "Picture Order (8.5+)",
    "configValue": "Default"
    },
    {
    "configType": 63647,
    "configName": "Picture Check (8.5+)",
    "configValue": "Default"
    },
    {
    "configType": 63648,
    "configName": "Picture Layout (8.5+)",
    "configValue": "stretch"
    },
    {
    "configType": 63649,
    "configName": "Sleep (8.5+)",
    "configValue": "10"
    },
    {
    "configType": 63766,
    "configName": "Multi-touch",
    "configValue": "No"
    },
    {
    "configType": 6944,
    "configName": "Jitter",
    "configValue": "30"
    },
    {
    "configType": 63671,
    "configName": "Use Hours instead of Minutes",
    "configValue": "No"
    },
    {
    "configType": 6877,
    "configName": "multiHead",
    "configValue": "{\"Labels\":{\"screenId\":\"Screen ID\",\"resolution\":\"Monitor Resolution\",\"rotate\":\"Monitor Rotation\",\"align\":\"Align to Screen\",\"position\":\"Alignment\"},\"Types\":{\"screenId\":\"String\",\"resolution\":\"Collection\",\"rotate\":\"Collection\",\"align\":\"String\",\"position\":\"Collection\"},\"DefaultValues\":{\"screenId\":\"\",\"resolution\":\"DDC\",\"rotate\":\"none\",\"align\":\"\",\"position\":\"top,right\"},\"Values\":[],\"collectionSubTypes\":{\"screenId\":\"STRING\",\"resolution\":\"STRING\",\"rotate\":\"STRING\",\"align\":\"STRING\",\"position\":\"STRING\"},\"dependentTypeVal\":{},\"referenceParameterGroupTypes\":{},\"referenceConfigurationParamCatalogTypes\":{}}"
    }
    ]
    },
    {
    "policyType": 380,
    "policyName": "Visual Experience",
    "seqNumber": 0,
    "configurations": [
    {
    "configType": 6900,
    "configName": "Classic Desktop vs Zero Launchpad",
    "configValue": "1"
    },
    {
    "configType": 6901,
    "configName": "Action after All Sessions Exit",
    "configValue": "3"
    },
    {
    "configType": 6902,
    "configName": "Shutdown / Restart counter",
    "configValue": "0"
    },
    {
    "configType": 6903,
    "configName": "Enable Zero toolbar activation in left margin",
    "configValue": "0"
    },
    {
    "configType": 6904,
    "configName": "Number of seconds before toolbar is activated",
    "configValue": "0"
    },
    {
    "configType": 6905,
    "configName": "Disable Hotkey (CTRL-ALT-UP) to show toolbar",
    "configValue": "No"
    },
    {
    "configType": 6906,
    "configName": "Disable toolbar when only one session available",
    "configValue": "Yes"
    },
    {
    "configType": 6907,
    "configName": "Disable Home Icon",
    "configValue": "Yes"
    },
    {
    "configType": 6940,
    "configName": "Toolbar Disable Mouse",
    "configValue": "Yes"
    },
    {
    "configType": 6941,
    "configName": "Auto-hide toolbar after specified seconds",
    "configValue": ".5"
    },
    {
    "configType": 7030,
    "configName": "Desktop Wallpaper",
    "configValue": "No"
    },
    {
    "configType": 7033,
    "configName": "Company Logo",
    "configValue": "Yes"
    },
    {
    "configType": 7034,
    "configName": "Logo File",
    "configValue": "54695"
    },
    {
    "configType": 7035,
    "configName": "EULA at login",
    "configValue": "No"
    },
    {
    "configType": 63661,
    "configName": "Prevent toolbar from closing (8.5+)",
    "configValue": "Yes"
    },
    {
    "configType": 63666,
    "configName": "Enable Logon Main Menu (8.5+)",
    "configValue": "Yes"
    },
    {
    "configType": 63669,
    "configName": "Toolbar Click (8.5+)",
    "configValue": "No"
    },
    {
    "configType": 7039,
    "configName": "Desktop Color",
    "configValue": "#183965"
    }
    ]
    },
    {
    "policyType": 390,
    "policyName": "Advanced",
    "seqNumber": 0,
    "configurations": [
    {
    "configType": 7000,
    "configName": "Line 1",
    "configValue": "xxx"
    },
    {
    "configType": 7001,
    "configName": "Line 2",
    "configValue": "xxx"
    },
    {
    "configType": 7002,
    "configName": "Line 3",
    "configValue": "xxx"
    },
    {
    "configType": 7003,
    "configName": "Line 4",
    "configValue": ""
    },
    {
    "configType": 7004,
    "configName": "Line 5",
    "configValue": ""
    },
    {
    "configType": 7005,
    "configName": "Line 6",
    "configValue": ""
    },
    {
    "configType": 7020,
    "configName": "No Global Ini",
    "configValue": "Yes"
    }
    ]
    },
    {
    "policyType": 412,
    "policyName": "Firmware Upgrade",
    "seqNumber": 0,
    "configurations": [
    {
    "configType": 6806,
    "configName": "Firmware Update Logic",
    "configValue": "2"
    },
    {
    "configType": 12119,
    "configName": "Skip local firmware check",
    "configValue": "Yes"
    },
    {
    "configType": 12120,
    "configName": "Disable Live Upgrade",
    "configValue": "No"
    },
    {
    "configType": 12132,
    "configName": "3040 PCOIP",
    "configValue": "54676"
    },
    {
    "configType": 12135,
    "configName": "Verify Signature",
    "configValue": "Yes"
    },
    {
    "configType": 12133,
    "configName": "Enable BIOS Upgrade",
    "configValue": "No"
    },
    {
    "configType": 12140,
    "configName": "Enable Package Upgrade",
    "configValue": "No"
    }
    ]
    },
    {
    "policyType": 10324,
    "policyName": "Global Session Settings",
    "seqNumber": 0,
    "configurations": [
    {
    "configType": 63100,
    "configName": "Map Printers",
    "configValue": "Yes"
    },
    {
    "configType": 63101,
    "configName": "Map Serials",
    "configValue": "Yes"
    },
    {
    "configType": 63102,
    "configName": "Map SmartCards",
    "configValue": "No"
    },
    {
    "configType": 63103,
    "configName": "Map Sound",
    "configValue": "Yes"
    },
    {
    "configType": 63104,
    "configName": "Map Disks",
    "configValue": "No"
    },
    {
    "configType": 63105,
    "configName": "Disks Read Only",
    "configValue": "No"
    },
    {
    "configType": 63106,
    "configName": "Enable USB Redirection",
    "configValue": "2"
    },
    {
    "configType": 63107,
    "configName": "Exclude disk devices",
    "configValue": "No"
    },
    {
    "configType": 63108,
    "configName": "Exclude audio devices",
    "configValue": "Yes"
    },
    {
    "configType": 63109,
    "configName": "Exclude printer devices",
    "configValue": "Yes"
    },
    {
    "configType": 63110,
    "configName": "Reconnect After Disconnect",
    "configValue": "0"
    },
    {
    "configType": 63111,
    "configName": "Multi-Monitor",
    "configValue": "Yes"
    },
    {
    "configType": 63112,
    "configName": "Turn Compression off",
    "configValue": "No"
    },
    {
    "configType": 63113,
    "configName": "Optimize for low link speed",
    "configValue": "No"
    },
    {
    "configType": 63114,
    "configName": "Full Screen Mode",
    "configValue": "Yes"
    },
    {
    "configType": 63115,
    "configName": "Fast Disconnect Key",
    "configValue": "No"
    },
    {
    "configType": 63116,
    "configName": "Exclude video devices",
    "configValue": "Yes"
    },
    {
    "configType": 63117,
    "configName": "All Apps on Desktop",
    "configValue": "all"
    },
    {
    "configType": 65999,
    "configName": "Enable Whitelist or Disable Blacklist",
    "configValue": "No"
    },
    {
    "configType": 66001,
    "configName": "Class",
    "configValue": "HID,Hub"
    },
    {
    "configType": 66006,
    "configName": "Class",
    "configValue": ""
    }
    ]
    },
    {
    "policyType": 10413,
    "policyName": "Keyboard Settings (8.5+)",
    "seqNumber": 0,
    "configurations": [
    {
    "configType": 63500,
    "configName": "Character Set",
    "configValue": "ISO-8859-1"
    },
    {
    "configType": 63501,
    "configName": "Keyboard Layout",
    "configValue": "Uk"
    },
    {
    "configType": 63502,
    "configName": "Keyboard Repeat Delay",
    "configValue": "2"
    },
    {
    "configType": 63503,
    "configName": "Keyboard Repeat Rate",
    "configValue": "1"
    },
    {
    "configType": 63504,
    "configName": "Key Sequence",
    "configValue": "Yes"
    },
    {
    "configType": 63505,
    "configName": "Ctrl-Alt-Del",
    "configValue": "Yes"
    },
    {
    "configType": 63506,
    "configName": "Ctrl-Alt-Up",
    "configValue": "No"
    },
    {
    "configType": 63507,
    "configName": "Ctrl-Alt-Down",
    "configValue": "No"
    },
    {
    "configType": 63508,
    "configName": "Ctrl-Alt-Left",
    "configValue": "No"
    },
    {
    "configType": 63509,
    "configName": "Ctrl-Alt-Right",
    "configValue": "No"
    },
    {
    "configType": 63510,
    "configName": "Win + L",
    "configValue": "Yes"
    },
    {
    "configType": 63515,
    "configName": "Alt-Tab",
    "configValue": "No"
    }
    ]
    },
    {
    "policyType": 50600,
    "policyName": "Device Settings",
    "seqNumber": 0,
    "configurations": [
    {
    "configType": 66501,
    "configName": "Device Settings Managements",
    "configValue": "None"
    },
    {
    "configType": 66502,
    "configName": "Monitor",
    "configValue": "Yes"
    },
    {
    "configType": 66503,
    "configName": "Mouse",
    "configValue": "Yes"
    },
    {
    "configType": 66504,
    "configName": "Keyboard",
    "configValue": "Yes"
    },
    {
    "configType": 66505,
    "configName": "Timezone",
    "configValue": "Yes"
    },
    {
    "configType": 66506,
    "configName": "Printer",
    "configValue": "Yes"
    },
    {
    "configType": 66507,
    "configName": "Audio",
    "configValue": "Yes"
    },
    {
    "configType": 66508,
    "configName": "Network",
    "configValue": "Yes"
    }
    ]
    }
    ]
    }
    ]
    }
    #53509
    ConfGenConfGen
    Keymaster
    • Total Post: 11270
    • Jedi Master
    • ★★★★★★★

    Sorry, but could you please post screenshots?

    CG

    #53516
    Avataralex01
    Participant
    • Total Post: 21
    • Regular Joe
    • ★★

    Hi,

    Apologies for the delay coming back to you – I’ve had COVID-19 🙁 all better now though.

    I’ve just been trying to upload screen shots but each time I try my reply is not saved. I’m going to try posting each screen shot as an individual reply to see if it’s an issue adding many at once.

    Thanks

    #53517
    Avataralex01
    Participant
    • Total Post: 21
    • Regular Joe
    • ★★

    #53518
    Avataralex01
    Participant
    • Total Post: 21
    • Regular Joe
    • ★★

    #53519
    Avataralex01
    Participant
    • Total Post: 21
    • Regular Joe
    • ★★

    #53520
    Avataralex01
    Participant
    • Total Post: 21
    • Regular Joe
    • ★★

    #53521
    Avataralex01
    Participant
    • Total Post: 21
    • Regular Joe
    • ★★

    #53526
    Avataralex01
    Participant
    • Total Post: 21
    • Regular Joe
    • ★★

    I think i’ve hit some kind of limit on your site – I can’t upload any further images i’m afraid.  I’ll try again later to see if it’s a throttling issue.

    Thanks

    #53529
    Avataralex01
    Participant
    • Total Post: 21
    • Regular Joe
    • ★★

    #53530
    Avataralex01
    Participant
    • Total Post: 21
    • Regular Joe
    • ★★

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