Black screen in the middle of a session

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  • #1039
    Avatar75joe75
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    Hi,

    Just wondering if anyone is getting a black or blank screen while using the V90 while in use. I need to hard boot the device in order for everything to come back to normal again? I’ve done some troubleshooting and realized that reflashing the device seems to make the problem disappear.

    Is this possible, or is there some faulty hardware in the device causing this?

    Thanks Again

    #12212
    AvatarBlackBurn
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    We had the same problem, a BIOS update did solve this for us. So it can be true if you reflash/image the cliënt with WDM that the problem is solved. If you want to I can send you the BIOS seperate from an image.

    #12218
    Avatar75joe75
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    Excellent, can you please send me the BIOS update, I will try it and report it back. This is great news,

    Thanks a million

    #12219
    Avatar75joe75
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    Ooops, I will PM my email address

    #12220
    AvatarBlackBurn
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    I’ve sent the BIOS update.

    It would be great if you let us know if this is the solution.

    #12223
    Avatar75joe75
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    Thanks I will try it and return the status

    #12293
    Avatar75joe75
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    I have just completed some tests. So I’m jumping from version 1.07 to this version of 1.10. When I perform the Bios upgrade choosing the option to update the “bootblock” also, it seems that the screen halts at times waiting for an F1 key. Once the key is pressed, the V90 continues to load successfully. It seems to be intermitten.

    Not sure if this has happened to you or not?
    Also, what is the best options to choose when upgrading it?
    Was updating the “bootblock” a nessesary option to choose when only an upgrade is needed?
    Could the “bootblock” have any affect on the error I am getting?

    Thanks again

    #12304
    Avatar75joe75
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    Sorry but the exact error I get now is

    “CMOS checksum error – Defaults Loaded”

    again this is an intermitten situation, maybe there is a setting in the BIOS I can check to disable this check.

    thanks again

    #12305
    Avatar75joe75
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    I was able to bypass this error by editing the BIOS to set

    From:
    Halt ON: All, But Keyboard

    To:
    Halt ON: No Errors

    in doing this I was able to bypass the Checksum error. Hope this is the right way to do this. If not please correct me and everyone else who might use this fix for themselves.

    Thanks again

    #12331
    Avatar75joe75
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    FYI… Just let the Thin Client v90 stay on for the past week or so and all though I’ve update the BIOS, the problem still exists. I got a black screen again.

    Is there any other suggestions for this?

    #12333
    AvatarBlackBurn
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    I’ve no other suggestion (yet).

    Does the problem still occurs when using an original iamge from Wyse?

    #12336
    Avatar75joe75
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    I’ve originally tested it with the original image from Wyse. The version that you provided to me of the bios is 1.10, is there a later release that would meet my need?

    Could it be possible that my video drivers are causing the problem?

    #12338
    AvatarBlackBurn
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    @75joe75 wrote:

    I’ve originally tested it with the original image from Wyse. The version that you provided to me of the bios is 1.10, is there a later release that would meet my need?

    Could it be possible that my video drivers are causing the problem?

    Correct me if I’m wrong, but the latest version of the rapport image(s
    ) should include bios version 1.10 or higher.

    I guess due your posts, that the problem still exists?

    #12340
    Avatar75joe75
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    yes the problem still exists, and when I mentioned “original image” it was one dated in October(ish) of 2007. the original BIOS was at 1.07 if this might help.

    I guess I must be having a hardware problem with my video card then? i assume

    #12346
    Avatarthinkthin
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    Hi Guys,

    Not sure if this helps but I had a really weird one like that on 9450’s years ago and it turned out to be the Phillips monitor we were using. For some reason when the unit powered off the monitor it would not re-start.

    Long shot but see if its the same monitor on the units that have this issue,

    Cheers,
    -TT

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